Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

The Branch Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through day-to-day account management of an assigned group of small commercial accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.

• Successfully and profitably manage an assigned group of accounts.
• Build and solidify relationships with existing clients by providing exceptional ongoing care.
• In partnership with the Production team, take a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Cultivate relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.

Required:

• Bachelor’s degree with 3+ years client service and/or claims management experience – or High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 5% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position.

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(K) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program — elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more…

to review our U.S. Eligibility Requirements.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Boston, MA