Senior Operations Manager

Agency Overview

The Division of Capital Asset Management and Maintenance (DCAMM), which oversees over $2 billion in capital programs and projects, is responsible for capital planning, project delivery, property management, and real estate services for the Commonwealth. We are stewards of the Commonwealth’s assets, which include 5.5 million square feet of state buildings. As an agency, we care for the people of our state and the future of our planet.

• We work with state agencies to create and manage forward-thinking, sustainable buildings to meet the needs of the Commonwealth’s citizens and help achieve a zero-carbon future.
• We are partners with fellow agencies to help them meet their strategic needs with fiscally responsible building and real estate solutions.
• We support the growth of the Commonwealth’s economy and actively engage with private sector partners to make it easier to do business with the Commonwealth.
• We work to expand access, opportunity, and equity to create more inclusive services, planning and outcomes for all the citizens of the Commonwealth.

The Senior Operations Manager (SOM) directly reports to the Director of Property Operations in the Office of Facilities Management and Decarbonization (OFMD), and indirectly reports to the Deputy Commissioner, OFMD. The SOM is Facilities Operations’ second in command for the central and western regions as well as surplus properties, managing staff in their performance of the agency statewide program of building and land management, as specified in client service level agreements.

The portfolio encompasses nearly 1.2 million square feet of buildings and over 2,500 acres of land across the Commonwealth. The SOM supervises Facilities Managers and indirectly their staff, overseeing a workforce of 20–25 employees and contractors, driving high personnel performance and operational results.

• Collaborate with the Director to develop policies to support and oversee the agency’s program of statewide managed facilities maintenance over nearly 1.2 million square feet of buildings and over 2,500 acres of land.
• Develop policies and procedures to drive and maintain an environment of high personnel performance towards operational results, good customer communication, and collaborative relationships.
• Supervise execution of the unit’s statewide program of daily operation and managed maintenance for agency‑managed state buildings toward goals.
• Support Facility Managers’ decisions, share knowledge, delegate tasks, and allocate resources.
• Support subordinate Facility Managers towards exceptional personnel and resource management to adhere to agreed services and to achieve client satisfaction.

Supervise 20–25 facilities staff, providing services at approximately 7 active buildings in the west, central and northeast regions, including Facility Managers, Assistant Facility Managers, line operating staff, contractors, and oversight of operations at buildings.

Applicants must have at least (A) six (6) years of full‑time or equivalent part‑time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management, of which (B) at least two (2) years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

• I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
• II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.
• III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
• IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Primary location: 187 Lyman Street, Northborough, MA.

Job Posting:
Jan 5, 2026 1:00:50 PM

Job:
Equipment, Facilities & Services

Agency:
Division of Capital Asset Management

Schedule:

Full‑time

Shift: Day

Number of Openings: 1

Salary: $ – $ per year

Bargaining Unit: M99‑Managers (EXE)

Confidential:
No

Potentially Eligible for a Hybrid

Work Schedule:

Yes

Official

Title:

Program Manager VIII

We are an Equal Opportunity / Affiliated Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

For Diversity, Equal Employment Opportunity questions or a reasonable accommodation, contact Diversity Officer / ADA Coordinator Nancy Daiute at 617‑680‑3880.