Implementation Manager

Serve as an Implementation Manager for applications and technologies within Protection New Business and Underwriting. Directly support the overall Underwriting organization with a focus on our Platform Modernization. Role includes new system implementations
, API implementations and Policy and Procedure implementations
. Underwriting platform experience preferred. Must be able to work in a dynamic, matrixed organization, bringing together the perspectives of many and the End-to-End requirements across the customer experience for successful operations implementation.

As an Implementation Manager, you will drive transforming processes and implementing technology to execute on supporting our customer and employee experiences. To be successful, you will:

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Lead and manage multiple projects related to core systems and operations, from initiation through completion, ensuring they are delivered on time, within scope, and within budget.
• Single point of contact for stakeholders during the implementation process. Coordinate with stakeholders to organize and plan successful implementation strategies and timelines.
• Offer a consultative approach while demonstrating a solid knowledge of how product rollouts and how the various work streams impact each other.
• Deliver exceptional and timely customer service when addressing implementation questions and issues.
• Display an understanding of interdependencies/relationships with other internal partners and build cohesive partnerships with internal stakeholders.
• Identify project risks and develop mitigation strategies to ensure successful outcomes.
• Experience implementing data vendors and sources.
• Monitor and report on project progress, providing regular updates to senior management and stakeholders.
• Facilitate communication and coordination among departments to ensure smooth project execution.
• Familiarity with code deployments.
• Strong documentation skills for requirements, implementation planning, status updates, management reporting and remediation options.
• Assist with testing end-to-end connectivity and usability of implemented deployments.
• Be fully committed to the organization's values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

• 7+ years of experience in project and/or program implementation management, with a focus on operations and core systems in a financial institution.
• B.S. in Business Management, Information Systems, or equivalent experience.

• Strong understanding of underwriting systems and the associated processes.
• Familiarity with Life system terminology and acronyms.
• Excellent management skills, including proficiency with implementation management tools and methodologies.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Ability to manage multiple priorities and work under pressure in a fast-paced environment.
• Proven track record of successfully implementing complex projects and leading cross-functional teams.

• B.S. in Business Management, Information Systems, or equivalent experience.