Director of Paralegal Services

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. We are proud to have been recognised as the “Best Business Team” by The American Lawyer.

As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

This role extends beyond traditional paralegal leadership focused on staffing, supervision, and administration. We are seeking a forward‑looking legal services leader who will challenge conventional approaches and develop service models around the needs of our attorneys, practices, and clients.

• Develop a deep understanding of how attorneys across practices use paralegal support, where their needs differ, and where opportunities exist to improve service, quality, efficiency, and value
• Design and evolve differentiated delivery models that reflect the needs of each practice, including specialization, team structure, staffing, workflow, technology, geography, talent, and management
• Determine where firmwide consistency and standardization create value and where practice specific approaches better serve attorneys and clients
• Partner with practice leaders, partners, associates, and GO (Global Operations) Team leaders to translate attorney and client needs into practical, scalable service delivery models
• Establish clear roles, handoffs, service expectations, quality standards, and accountability across delivery models
• Challenge legacy processes and organizational assumptions to identify better ways to organize, manage, and deliver work
• Use performance data, attorney feedback, and evolving practice needs to measure effectiveness and refine service delivery over time

• Drive the talent development roadmap in collaboration with Human Resources through clear career paths, advancement opportunities, and skill development programs
• Define the capabilities, skills, and expertise required to support different practices and service delivery models
• Develop managers who actively coach, provide feedback, and manage performance effectively
• Foster a culture of continuous learning, engagement, inclusion, and professional growth
• Ensure team members understand expectations and receive consistent feedback, coaching, and support

• Prioritize and lead initiatives that improve service delivery, efficiency, quality, and scalability
• Leverage data, metrics, and stakeholder feedback to identify opportunities for improvement and inform decision‑making
• Shape priorities based on firm strategy, business objectives, attorney feedback, and emerging trends in legal services
• Lead the adoption of enabling technologies, including generative AI and workflow automation, where they create meaningful value

• Establish and monitor key metrics for demand, capacity, utilization, quality, responsiveness, and attorney satisfaction.
• Use data to guide decisions on staffing, specialization, workflow, technology, and talent.
• Deploy resources…