Senior Manager, People Operations, AMS at Flywire Boston, MA

Senior Manager, People Operations, AMS job ton, MA.

Are you ready to trade your job for a journey? Become a Fly Mate!

Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 950+ global Fly Mates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a Senior Manager, People Operations to develop, lead, and optimize the execution of our global People Team programs and processes. With a focus on operational excellence across Flywire’s global footprint, in particular the Americas region, this role ensures our people strategies meet diverse cultural, regulatory, and business needs. This role is pivotal in fostering a culture of operational excellence, manager enablement, and Fly Mate advocacy, ensuring our people practices align with Flywire’s values, vision, and commitment to equity and inclusion.

This role plays a strategic part in shaping a high-performing, engaged workforce by partnering with managers to implement impactful people strategies. Leveraging data-driven insights and global collaboration, the ideal candidate will go beyond execution—designing and continuously improving scalable, future-ready processes that elevate the Fly Mate experience, strengthen manager capability, and support Flywire’s continued growth.

The People Operations Manager will also lead and build capabilities within the Global People Operations team and guide members to deliver exceptional results while contributing effectively to Flywire’s strategic goals.

1. Driving Operational Excellence in People Operations

• Lead the design, execution, and continuous improvement of global People Team programs and processes, ensuring they scale with growth and align with Flywire’s values, strategic priorities, and business goals.
• Drive operational excellence in the Americas by adapting global processes to regional needs, improving efficiency, mitigating risk, and delivering impactful employee and business outcomes.
• Embed Flywire’s values and ideals into systems, frameworks, and practices that balance global consistency with compliance to local market and regulatory requirements.
• Lead and develop a culture of collaboration, accountability, and excellence within the Global People Operations team, ensuring team efforts align with and drive organizational goals.

2. Manager Enablement & Employee Advocacy

• Serve as a strategic partner to managers, equipping them with actionable insights and tailored resources through structured programs and initiatives, empowering them to lead with impact, build high-performing teams, and foster an inclusive and supportive work environment.
• Act as a dedicated advocate for employee needs by establishing frameworks and mechanisms for ongoing feedback and engagement, ensuring that these insights guide…