Manager, Operations

The Operations Manager reports to the Market Asset Manager or Sr. VP of Operations and is responsible for the planning and execution of the operations of their parking facility.

The Operations Manager provides for an experienced, trained management and operations team.

Ensures that all customers and landlords are provided with the highest level of service at all locations.

It is also expected that the Operations Manager will monitor and maintain the highest corporate standards for customer service, employee development, and revenue controls at the assigned facility.

Essential Responsibilities

• Trains, develops, evaluates, and motivates managers and staff at assigned location(s) to deliver superior customer experience.
• Coaches supervisory staff in personnel-related matters, disciplinary actions, and performance discussions, which may include represented employees.
• Delegates responsibilities to management staff to ensure efficient and effective operations.
• Works independently with minimal supervision, proactively identifies operational challenges and opportunities, and develops practical solutions that improve efficiency, customer service, and financial performance.
• Demonstrates initiative by anticipating operational needs.

• Creates and manages operating budgets to ensure P&L goals are achieved.

• Develops staffing plans and labor strategies by analyzing business demand, financial performance, scheduling trends, and operational needs to maximize customer service and profitability.
• Oversees payroll administration for assigned location(s), appropriate labor utilization, and timely processing.

• Assures the integrity of financial reporting and cash controls; audits cashier and operational reports as needed and ensures timely resolution of audit findings.
• Reconciles accounts receivable and responds appropriately to delinquent accounts.
• Recommends yield management strategies and parking rate adjustments as necessary.
• Routinely reviews operational reports to analyze revenue, labor, occupancy, and expense variances, identify trends, investigate discrepancies.

• Serves as the primary operational liaison with landlords, vendors, and business partners, building collaborative relationships while resolving operational issues and identifying opportunities to enhance service delivery.
• Participates in vendor contract negotiations and monitors implementation.
• Generates marketing leads and assists Market Asset Manager with new business development.
• Researches, prepares, and submits quarterly marketing plans for assigned location(s).

• Leads the implementation and adoption of digital operating platforms, including web-based, mobile, and automated parking technologies, ensuring successful execution and ongoing operational support.
• Supports digital growth initiatives through customer engagement, and collaboration with marketing teams.

• Works with Market Asset Manager and General Counsel on Letters of Intent (LOIs), parking agreements, and legal contracts.
• Participates in negotiations and vendor contracts.

• Ensures compliance with all company, corporate, local, state, and federal policies, regulations, and requirements.
• Ensures all employees have been adequately trained on safety and security procedures and participates in all required safety and security training courses.
• Remains available to staff during shifts to respond to suspicious activity, security threats, and safety concerns; provides guidance and reports incidents to the Senior Operations Manager, Market Asset Manager, Senior Vice President of Operations, and Employee Health & Safety/Risk Manager.
• Additional duties as assigned

Eligibility Requirements

• Must have unrestricted authorization to work in US.
• Must have a valid driver’s license in order to operate company or…