Senior Manager, Omnichannel Customer Support Operations
Listed on 2026-10-07
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Management
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Customer Service/HelpDesk
Bob's Discount Furniture seeks a Customer Support Senior Manager (Operations) to lead multi-channel contact center operations across voice, SMS, chat, and email. This role drives performance management across internal teams and third-party partners at multiple sites and remote environments, using data and VOC insights to improve productivity and customer experience.
The leader will foster an engaging, empowered team culture while delivering strategic guidance to cross-functional teams and
We invite applications for the Senior Manager, Omnichannel Customer Support Operations position located in Boston, MA, United States.
Learn more about the Senior Manager, Omnichannel Customer Support Operations role in the description above.
We appreciate your interest in this position.
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