Head of Markets Client Intelligence, Managing Director

Join State Street Markets as the Head of Markets Client Intelligence, Managing Director. You will be responsible for building and leading Markets' Client Intelligence capability, transforming client, relationship, engagement, and commercial data into actionable insights that drive business growth across the Markets franchise.

You will serve as the key business leader responsible for establishing a scalable intelligence framework that enhances client engagement, identifies commercial opportunities, strengthens relationship accountability, and supports long-term franchise growth. This role will partner closely with Sales, Business Management, Technology, Data, and client-facing leadership teams to develop a transparent, enterprise-aligned approach to client intelligence that can be leveraged across Markets and the broader firm.

The ideal candidate combines commercial acumen with the technical fluency of a modern analytics and AI leader. You should be equally comfortable translating complex business objectives into scalable technology solutions, defining data requirements, developing advanced analytics frameworks, and influencing stakeholders across a highly matrixed organization.

This position will report directly to the Head of Markets Commercial & Client Strategy.

The team you will be joining is part of State Street Markets. As a leading provider of trading and lending solutions to the world's institutional investors, we deliver innovative platforms, financing, liquidity, and portfolio solutions supported by differentiated research, data, and market intelligence.

As Markets continues to expand its commercial capabilities, client intelligence has become increasingly critical to understanding client behaviors, relationship dynamics, product adoption trends, and growth opportunities across the franchise. This role will be responsible for helping Markets institutionalize a data-driven commercial operating model by creating scalable intelligence capabilities that support strategic client engagement, strengthen cross-sell initiatives, improve relationship management effectiveness, and enable better decision making across the organization.

The successful candidate will play a pivotal role in developing the frameworks, analytics, and technology partnerships required to transform data into measurable business outcomes and sustainable franchise growth.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

As the Head of Client Intelligence, Managing Director, you will:

• Build and lead the Client Intelligence function within Markets Commercial & Client Strategy, establishing its long-term vision, operating model, governance framework, and strategic priorities.
• Develop and manage a team of client intelligence, analytics, and data professionals, expanding the capability over time as business needs evolve.
• Create scalable intelligence frameworks that transform client, relationship, engagement, product, and revenue data into actionable commercial insights.
• Analyze client behavior patterns across the sales lifecycle to identify opportunities to strengthen relationships, enhance commercial effectiveness, and accelerate growth.
• Develop quantitative methodologies that improve Markets' understanding of how client engagement, relationship development, and product adoption contribute to commercial outcomes.
• Establish leading indicators and performance metrics that support client prioritization, opportunity identification, cross-sell effectiveness, and revenue growth.
• Leverage AI, advanced analytics, and emerging technologies to improve commercial decision making, automate insight generation, and enhance productivity across client-facing teams.
• Oversee the development and enhancement of client scorecards, executive dashboards, relationship analytics, and commercial reporting frameworks.
• Deliver executive-ready insights that provide senior leadership with greater transparency into relationship quality, client engagement activity, commercial momentum, and business performance.
• Act as the primary business translation layer between Commercial & Client Strategy and Technology teams, ensuring business requirements are clearly defined, prioritized, and delivered effectively.
• Partner closely with Business Management, Technology, Data, Sales, Product, and Relationship Management teams to establish scalable solutions…