Deputy Director of Contracts Management, Operations and Finance

Description As the Deputy Director for Contracts Management for Operations and Finance, this position will support a variety of OLTSS, Mass Health and EOHHS-wide projects that further the mission of Mass Health.  The incumbent will reside in the Finance and Operations Team and provide contract management and strategic operational support to OLTSS teams. More specifically, responsibilities will include managing strategic contracts, implementing and monitoring new systems, developing policy proposals, leading procurement activities, overseeing financial or data analytics for strategic projects, federal reporting, and communicating strategically with stakeholder groups.  

This role often serves as a liaison between OLTSS program teams and other Mass Health or EOHHS groups including legal, IT and other program areas.  The incumbent will report to OLTSS’ Director of Operations and Finance.
Duties and Responsibilities (these duties are a general summary and not all-inclusive):

Oversee and manage large-scale, strategic contracts, to include

Managing LTSS’s TPA vendor (including preparing for reprocurement in 2027)
Taking a lead role in implementation and management of LTSS’s Assessor Training and Shared Tools and Public Assessor Option contracts

Taking lead role in implementation and management of LTSS e-CAS contract

Taking a lead role in contract negotiations and representing program concerns and input

Overseeing vendor transitions and mitigating impact to daily operations

Facilitating performance management discussions with vendors as needed

Leading crisis management for any member or provider-impacting issues caused by a vendor

Managing vendor to project plan, list of deliverables, and key performance indicators

Reviewing and approving contract deliverables

Leading or facilitating joint work between OLTSS and vendor staff

Managing contract budget, federal financing, and vendor payments

Developing productive day-to-day working relationship with vendor management

Long-term strategic planning for contract improvements and re-procurements

Overseeing enhanced Program Integrity (PI) initiatives with TPA, LTSS Program staff, and internal EHS PI staff

Overseeing TPA in enhanced enrollment activity

Lead strategic projects in Finance and Operations unit, to include

Developing scopes of work, project plans, and other project documents

Conducting analyses using quantitative and qualitative data Oversee regulation-related sanctioning processes for providers, such as cost reporting

Oversee interdepartmental service agreement (ISA) process for new and renewal ISAs, and oversee ISA management

Leading interviews and meetings with external parties, including sister agency representatives, provider groups, member advocates, etc.

Provide leadership and/or operational support to OLTSS during emergencies, such as pandemics, major hardware or software failures. This includes rapid responses to CMS inquiries and directives.

Preferred Qualifications:

Ability to manage a small team of direct reporting staff (1-3 employees)
Ability to manage multiple high-profile contracts simultaneously, including indirect management of contract staff.

At least 3 years of experience with project management, and preferably at least 1 year of experience with vendor management and contract management/procurements.

Strong knowledge of the Mass Health program, including mission, overall structure, provider networks, eligibility, payment methodologies, and trends.

Strong knowledge of long term care programs, including eligibility, payment systems, provider types, and trends.

Ability to translate complex analytical findings to program staff, OLTSS senior staff, Mass Health stakeholders, and agency leadership.

Hands-on experience writing justification letters,…