Operating Room Support Services Supervisor

Job Profile Summary This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties:
Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees.

Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include:
Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview This position is responsible for daily operations including the scheduling, training and coaching of these valued team members while ensuring optimal customer service is maintained at all times. This position will review, maintain and update the patient scheduling templates for the clinical services of the department and for all hospital systems related to clinical inpatient and outpatient services. The candidate will engage in quality improvement and efficiency projects while taking ownership and resolving any customer.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve the goals and objectives of administration.

Job Description

Minimum Qualifications:

1. Associate’s Degree plus one (1) year of experience or High school diploma or equivalent plus more than five (5) years of experience.
2. Two (2) years of experience in a healthcare setting including staffing and scheduling.

Preferred Qualifications:

1. Bachelor’s degree
2. Three (3) years of experience in a healthcare setting including staff training and development, job coaching, and evaluation.

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Provides direct supervision of assigned clinical, support, and/or bulling staff.
2. Participates in and provides oversight of support activities in clinical area to ensure that the highest standards of customer service are maintained which includes greeting all patients and visitors promptly.
3. Engages in quality improvement and efficiency projects
4. Serves as the “super user” for all hospital systems related to clinical inpatient and outpatient services
5. May participate in the interviewing, hiring, performance review, and/or corrective action of staff.
6. Conducts continuous training with all support staff on customer service standards (12 Tenets) and hospital systems.
7. May assist in the ongoing analysis of the department’s organizational clinical structure and job design.
8. Recommends, plans and implements changes to improve the utilization of resources and organizational performance.
9. Works on special projects related to revenue, charge capture, and documentation.
10. Provides backup during vacations and time away.
11. Manages administrative activities and systems, which support the departments’ clinical work.
12. Reviews,…