Director of Practice Management

Job Number: 100626

Offices:
Washington, D.C.;
Boston;
Chicago;
Los Angeles;
New York;
San Francisco

With eleven offices across the United States, 500+ professionals and 350+ business professionals, Manatt, Phelps & Phillips, LLP () is a multidisciplinary, integrated national professional services firm known for quality and an extraordinary commitment to clients. The firm’s groundbreaking approach brings together legal services, advocacy and business strategy. This approach differentiates Manatt from its competitors and positions the firm to provide a distinct and compelling value proposition.

The Director of Practice Management is at the center of how our practices and industry groups operate, collaborate, and achieve their goals. As a trusted advisor to Practice and Industry Leaders, the Director brings together the right people, expertise, and resources from across the Firm to turn priorities into action. This highly visible role blends business consulting, operational leadership, and cross-functional collaboration to identify opportunities, solve complex business needs, advance best practices, and help Group leaders successfully execute against their objectives and performance goals.

The Director reports to the Senior Director of Practice Management.

• Serve as the primary point of contact and strategic partner to industry and practice group leadership on all strategic and operational matters.
• Lead the development of practice/industry group business plans aligned to the firm strategic plan in coordination with business professional teams (e.g. Business Development/Marketing, Finance, Talent, Learning and Development, Knowledge Management, Technology). Drive execution of the plan, monitor progress to goals, and communicate status against plan on a regular basis.
• Lead project management of Practice/Industry key initiatives.
• Organize and execute periodic Practice/Industry group meetings by developing agendas, organizing speakers/participants, preparing/overseeing presentations, facilitating meetings, and ensuring follow-up of next steps.
• Foster engagement and a positive, collaborative culture.

• Partner with Finance in development of revenue budgets and forecasts.
• Partner with Business Professional teams in development, prioritization and management of Practice/Industry expense budgets (e.g. Marketing, Learning and Development, Technology).
• Partner with Finance/Practice Analytics team in development of strategies to improve performance metrics and profitability.
• Support Pricing team in the development and approval of alternative fee arrangements.
• Partner with Marketing and Business Development to align resources, identify cross-selling opportunities, and support go-to-market strategies.
• Provide input to and visibility for Client Development and Marketing initiatives (e.g. CRM, Website, Brand.)
• Support the development, implementation, and monitoring of client satisfaction programs.
• Support pipeline management and Salesforce data cleanliness efforts.
• Partner with the Talent Engagement team to monitor utilization metrics, identify skill gaps and training needs, and support compliance with firm policies (e.g. time entry and in-office attendance).
• Partner with Talent Acquisition team to identify talent needs and support recruitment and on-boarding efforts.
• Lead lateral hire integration process.
• Support Talent Performance and Advancement team to ensure an effective performance review and advancement process.
• Provide input to Talent Learning and Development team on training needs.
• Collaborate with General Counsel and Risk Management to ensure efficient and streamlined new client/matter intake and…