Hybrid Unemployment Claims Operations Manager
Listed on 2026-10-13
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Management
Project & Program Management, Operations Management, Regulatory Compliance Specialist, Change Management
The Department of Workforce Development in Massachusetts seeks an Operations Manager (DUA - Boston) to oversee daily contact center operations across assigned units. You will supervise union supervisors and staff, ensure timely unemployment assistance services, review quality, and coordinate with training, adjudication, benefits, and technology teams to resolve issues and improve performance.
Applicants should have five years of management experience and qualify under the agency's substitution
We are currently recruiting a Hybrid Unemployment Claims Operations Manager for our team in Boston, MA, United States.
Join us at Commonwealth of Massachusetts as our next Hybrid Unemployment Claims Operations Manager in Boston, MA, United States.
This is a genuine role to take on the Hybrid Unemployment Claims Operations Manager role at Commonwealth of Massachusetts.
As a Hybrid Unemployment Claims Operations Manager, you will play an important part at Commonwealth of Massachusetts in Boston, MA, United States.
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