Senior Customer Success Manager

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3500 customers trust Bitsight
• Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

As a Senior CSM, you're a strategic advisor and industry expert managing the most complex, highest-value customer relationships. You don't just ensure customers renew—you lead them to achieve transformational outcomes with Bitsight. You serve as an SME across the organization, mentor other CSMs, drive thought leadership, and influence customer strategy with minimal supervision and a comfortability with independent judgment.

You independently own 40-60+ accounts (high spend/growth potential) or a scaled volume of 250+ customer engagements with a focus on moderate-to-high maturity activity. You lead initiatives to improve team processes and may manage your own account assignments, engagement plan and resource alignment.

• Own strategic relationships and outcomes for high-value accounts
• Design and execute multi-year strategic account plans
• Conduct executive business reviews demonstrating business impact
• Build and maintain C-suite relationships as a trusted cyber risk advisor
• Drive thought leadership initiatives to elevate customer maturity
• Identify and develop cross-functional expansion opportunities
• Mentor junior CSMs on account strategy and relationships
• Lead initiatives to improve CS processes and practice effectiveness

• Strategic visionary:
  See accounts through 2-3 year lens; anticipate customer needs and competitive positioning
• Executive presence:
  Command credibility with C-suite stakeholders; navigate complex organizational dynamics
• Industry/technical expertise:
  In-depth understanding of cyber risk trends, frameworks, threat landscape, and competitive positioning
• Thought leadership:
  Recognized as SME across organization; contribute to blogs, white papers, marketing events, industry panels
• Mentorship & team leadership:
  Elevate junior CSMs; help with recruiting; ensure ongoing learning and development
• Cross-functional influence:
  Represent customer voice in strategy; drive outcomes across teams without direct authority

• 5-15 years of relevant work experience in customer success, account management, solutions consulting, or enterprise roles
• Expertise in cybersecurity, cyber risk management, and industry trends; recognized as trusted advisor on security strategy
• Proven success managing large, complex, multi-stakeholder accounts through full lifecycle; strong ARR expansion track record
• Industry certifications preferred (CTPRP, CISSP, PMP, DASM); in-depth understanding of compliance, governance, threat landscape
• Executive relationship management and C-level communication experience; public speaking and thought leadership presence

Bitsight is committed to full pay transparency in accordance with applicable state and local pay transparency laws. The compensation elements outlined below represent a good-faith estimate effective as of the date of this posting and may be modified in the future. The total rewards package for this position includes:

88,000. USD Annual Bonus
- Customer Success Plan, 15% Quarterly Stock
- New Hire…