Operations Manager

OPERATIONS MANAGER

Location:

Boston, MAWHO IS FIRSTCALL GROUP?

LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with First Call Mechanical in 2025

First Call Group is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. First Call has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.

First Call Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW First

Call Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

Competitive Weekly Pay Comprehensive Healthcare Coverage
- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays
- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development
- Company-sponsored education and career advancement programs like the First Call Academy, the Learning & Education Assistance Program (LEAP), and the First Call Progression Program Generous Referral Bonus of $2,500 per referral

Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

The Opportunity We are seeking a Projects Operations Manager to own the projects book end to end, from the handoff out of estimating through job close. This is a hands-on operating role, not an administrative one. You will own gross margin on every job, run the monthly WIP and job-cost review, lead and develop the project management team, and make sure no job starts without a defensible cost behind it.

You will report to the Branch President and work closely with estimating, service operations and finance.

Key Responsibilities Own the project book. Revenue, gross margin, and work in progress for all quoted, modernization, and construction work at the branch.

Own the estimate-to-execution handoff. Every job starts with a baseline the team agrees to. The estimate is what the job gets measured against, and nothing is released to the field without a fully loaded labor cost behind it.

Run the monthly job cost and WIP review. Current estimate at completion on every active job, cost to complete, billing position, and a written explanation of anything that moved. Under billings and unapproved change orders are identified, aged and worked, not discovered d the project management team. Assignment, workload balance, standards of practice, and a development path for PMs and assistant PMs.

Build and recruit the bench.

Own schedule and resource planning. Manpower loading across concurrent jobs, coordination with service operations when field labor is shared, and realistic completion dates the branch can commit to.

Own safety on every site. Site-specific plans, toolbox talks, subcontractor compliance, and incident follow-through. No exceptions on project work.

Manage change orders and claims. Identify scope change early, price it, get it approved before the work is performed, and protect the branch's…