Office Manager

LC Anderson, a First Call Group Company OFFICE MANAGER

Location:

Boston, MAWHO IS FIRSTCALL?

LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with First Call Mechanical in 2025

First Call Group is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. First Call has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.

First Call not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW First

Call Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

Competitive Weekly Pay Comprehensive Healthcare Coverage
- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays
- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development
- Company-sponsored education and career advancement programs like the First Call Academy, the Learning & Education Assistance Program (LEAP), and the First Call Progression Program Generous Referral Bonus of $2,500 per referral

Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances POSITION OVERVIEW We are currently seeking an experienced Office Manager to join the fast-growing LC Anderson team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. The Office Manager will oversee and manage the branch office, supporting the Branch Leader and all other employees at the branch location.

JOB RESPONSIBILITIES Capable of working and performing all duties in a private office

Establish and/or maintain systems related to filing, reporting, and database management

Answer multiple incoming phone lines

Maintain and respond to email in a prompt and professional manner

Organize and maintain dispatch routes for technicians

Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies supervisor

Demonstrates accuracy and thoroughness in work performed; looks for ways to promote quality; monitors work to ensure quality

Make independent decisions daily, addressing the best way to handle specific tasks

Must collaborate with support personnel, management, and clients regularly

Overseeing general office operations

Greeting visitors, answering a high volume of incoming phone calls, and delivering world-class service to our customers

Coordinating appointments and meetings and managing staff calendars and schedules

Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity

Coordinating domestic travel, including flight, hotel, and car rental reservations

Purchasing office supplies and equipment and maintaining proper stock levels

Producing reports, composing correspondence, and drafting quotes and new contracts

Creating presentations and other management-level reports

Managing Customer Service Representatives and Dispatcher Ensure the highest level of internal customer service

Ensure all ticket/jobs are updated and closed properly

Maintain estimating/quoting/service system, Build

Ops ACCOUNTABILITIES Continual learning and development in the body of knowledge through First Call Academy, to ensure we set the bar for skill level in the industry

Elite level of customer service, to ensure we continue to be the First Call our customers make for their HVAC & Refrigeration needs ORGANIZATIONAL ALIGNMENT The Office Manager will support the entire branch, reporting to the Branch Leader.
3-5+ years of prior office management experience

Systems proficiency and problem-solving

Organization and follow-through

Strong…