Director of Development Operations

Department: Development

Reports to: Chief Development Officer

Classification: Full-time, salaried (exempt) with benefits eligibility

Salary range: $105,000 - $115,000 depending on experience

This is an onsite, Boston-based position. Local candidates strongly preferred. No agencies, please.

This Director of Development Operations provides leadership, strategy and oversight for key aspects of the Isabella Stewart Gardner Museum's development department - including designing and maintaining a prospect management system to support the ambitious fundraising goals and activities of the department, developing and maintaining a robust pipeline of individual and institutional prospects (including prospects for the Board of Trustees and the Board of Advisors), and tracking progress and strategy for all of the Museum's fundraising activities.

In addition, the Director manages all development systems (CRM, etc.) and all research and briefing functions, assists with adherence to gift policies and handles operational stewardship activities (credit lines, donor lists and plaques, etc.). This position supervises the Prospect Research Manager and the Development Database Analyst who, together with the Director, form the Development Operations team. The Director of Development Operations plays a key role across the Museum in cross-departmental projects, special initiatives and institution-wide efforts.

This position is a key member of a 16 person development team supporting a $25 M operating budget and an annual development operating and earned revenue goal of $9M plus. The Director will devise and implement stewardship plans for donors, be responsible for reporting and in-depth analysis of each revenue line and initiative within the department.

The Director will help to oversee the departmental budget and operations and provide oversight of systems that support and leverage the development front-line staff. The Director will work closely with Finance, IT, Marketing, Executive Leadership, and many other departments.

• Ensure robust prospect pools by working with the Chief Development Officer, the Associate Director of Development, and the Assistant Manager of the Friends of Fenway Court patron program, to design and deliver a prospect management system and strategies for individual giving. The Director oversees projects, data-mining tools and development department staff planning that proactively identifies new prospects and ensures that prospects are moving through the ladder of engagement.
• Manage stewardship plans through the prospect management system
• Actively enable the achievement of institutional goals by working with the institutional team to identify high-potential corporate and foundation prospects
• Help drive successful management of top prospects, working closely with the Chief Development Officer and Executive Office and collaborates with the Manager of Board Relations to build a strong pipeline of governance prospects.

• Oversee and manage the Database Analyst, Development functions of the Tessitura CRM and Wordfly, gifts processing, list requests for all development events and outreaches and report requests, and the production of reports. The Director of Development Operations will oversee strategies and guidance for keeping the database current, accurate, and used to its fullest capabilities for research and reporting; ensure the integrity of our gift processing system and oversee the department's electronic and hard files.
  
  Working with the Chief Development Officer and the Database Analyst, the Director of Development Operations will help design and provide analytical reports to ensure the timely tracking and…