PL Program Supervisor- onsite USCG

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  :21660

Employment Type :Full Time

Job Category :Sales

Work Location : Boston, MA - USCG

Manage the day to day activities of the Branch/Store. Coach associates to higher levels of performance. Create shifts, Manage inventory, and assist customers and stock shelves. This position is a cross between a customer service supervisor and a warehouse distribution center supervisor.

• Supervises, under close guidance of the Branch Sales Manager, the Inside Sales team to ensure customer satisfaction, associate development and the achievement of sales goals.
• Supervises, under close guidance of the Branch Sales Manager the distribution and allocation of any branch inventory to ensure accuracy and efficiency of inventory.
• Identifies ways to improve gross margin and inventory turns.
• Tracks expenses through basic budgetary analysis to ensure adherence to branch budgetary parameters. Suggests corrective actions as needed.
• Visits, under close guidance from the Branch Sales Manager, customers to assess needs and establish rapport.
• Trains branch associates on MSC's systems and sales techniques to enhance effectiveness of Inside Sales team efforts.
• Acts as the point of contact for all communication with the call centers and ensures any branch issues that would affect call center operations are properly resolved.
• Acts as the liaison between the MSC and Base/Government employees.
• Conducts, under the close guidance of the Branch Sales Manager, regular branch meetings to address any open inside sales issues or opportunities.
• Supports outside sales associates by providing information and expertise to contribute to the success of outside sales efforts.
• Supports Branch Sales Manager by providing reports, information, and expertise to contribute to the overall success of the branch.
• Supervises all administrative reporting for the branch including reports for the CSC and local branch requirements.
• Travels to suppliers to increase specific or general product knowledge. Trains other branch associates in knowledge gained to contribute to branch success.
• Promotes safe work practices
• Operates basic and advanced warehouse vehicles (i.e., electric pallet jack, forklift, turret truck and/or order picker)
• Performs, under direction of the Branch Sales Manager, all duties inherent in the position of MSC Supervisor as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates.
• Drives the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC's mission.
• Participates in special projects and performs additional duties as required

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• A High School Diploma or the equivalent
• A minimum of three years sales/ customer service Experience
• 0-2 years Supervisory Experience Required
• One year Industry related experience…