Operations Deputy Director

The Operations Division of the Boston Police Department is the critical link between the public and emergency responders in the City of Boston. The Division serves as the City’s primary Public Safety Answering Point (PSAP), handling all initial 911 calls and requests for assistance from the general public. It is also responsible for all dispatch-related services for the Boston Police Department and houses several other 24-hour mission-critical support services.

The Operations Division Deputy Director will coordinate and oversee the daily operational management, planning, and administration of the Boston Police Operations Division and directly support the Operations Division Director. The Deputy Director may serve as the Division Commander in the Director's absence. The Deputy Director will manage, direct, counsel, and supervise Operations Division floor managers, sworn and civilian supervisors, the Training Coordinator, and other support and administrative personnel.

The Deputy Director will research and stay current on all industry-related standards, trends, and technologies, and make appropriate recommendations for improvement to the Director. The Deputy Director will research and recommend equipment and technology replacements, enhancements, and upgrades to maintain and enhance the Division’s mission and efficiency standards.

The Deputy Director will be responsible for developing and implementing the Division’s Training and Quality Assurance programs in accordance with all applicable industry standards and best practices. Duties will include monitoring all employees for compliance with developed training and procedures and developing necessary performance improvement plans.

• Assists the Operations Director in providing strategic and operational leadership for the daily management of the Division.
• Supervises, counsels, and guides Operations Division managers, sworn and civilian supervisors, and all other Division personnel as needed.
• Provides operational oversight for the implementation of new technologies and systems that support Division operations.
• Fosters a service-oriented and cooperative attitude among staff to ensure coordination of efforts and efficient and intelligent use of resources.
• Develops staffing plans and ensures proper staffing to effectively manage the Division’s workload and achieve service level objectives.
• Ensures Division compliance with all Departmental rules, regulations, directives, and all state and federal rules, regulations, and directives pertaining to 911 and public safety telecommunicator training.
• Provides operational oversight for division personnel with the planning and implementation of new technology or systems.
• Coordinates with the Director as a liaison to Boston Police Department Commanders, staff, and other City, State, and Federal agencies and officials.
• Attends public meetings and represents the interests of the City, Department, and Division.
• Coordinates with commanders and officials from Boston Fire and EMS to ensure proper planning, direction, and operation of the City’s 911 emergency response system.
• Ensures that all systems, programs, and equipment are maintained in good repair.
• Plans, organizes, and directs the Operations Division's activities, and monitors and evaluates the effectiveness of short- and long-term goals and programs.
• Participates in and makes effective recommendations regarding the hiring, promotion, transfer, discipline, and termination of Operations Division staff.
• Coordinates with the Director and recommends additions and changes to Division policies, procedures, and protocols in accordance with national and industry best-practice standards.
• Monitors operational performance metrics and implements required changes in consultation…