VoC Strategy Leader — AI-Powered Insights & Impact
Listed on 2026-10-20
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Management
Project & Program Management -
IT/Tech
Wayfair is seeking a senior leader to own the Voice of Customer program, setting vision and a 6–12 month roadmap. You will lead a team of data scientists, analysts, and associates, building processes that merge surveys, reviews, and behavioral data into actionable insights.
You will establish measures like NPS and CSAT, drive analytics, and translate findings into prioritized recommendations for cross-functional roadmaps across Product, Service, and Operations.
We have an opening for a VoC Strategy Leader — AI-Powered Insights & Impact in Boston, MA, United States within Finance, IT & Technology.
The VoC Strategy Leader — AI-Powered Insights & Impact role at Wayfair is now open for applications in Boston, MA, United States.
Join us at Wayfair as our next VoC Strategy Leader — AI-Powered Insights & Impact in Boston, MA, United States.
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