Director Homeless Services – Strategy & Impact

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Department/Program: Addictions & Homeless Services

Reports To: Senior Director of Housing & Homeless Services

Supervisory Responsibilities:

• Directors of programs in assigned portfolio
• Clinical Director (if applicable)
• Others as assigned

Job Summary:The Service Area Director provides strategic and operational leadership for a portfolio of Housing & Homeless Services programs, ensuring high-quality, trauma-informed services, staff effectiveness, regulatory and fiscal compliance, positive outcomes, and strong community partnerships. The Service Area Director advances Bay Cove’s mission by leading high-quality, person-centered services that empower individuals to secure affordable, stable housing and build a life of their choosing.

This is an exempt position.

Essential Functions of Position:

• Provide leadership, supervision, onboarding, and staff development consistent with agency mission, values, policies, and strategic goals.
• Oversee assigned Housing & Homeless Services programs, including development and implementation of effective policies, procedures, and service standards.
• Ensure program compliance with regulatory, contractual, funder, licensing, and agency requirements.
• Develop and maintain effective relationships with community partners, funders, government entities, and other stakeholders; represent the agency at meetings and community forums.
• Support grant proposals, project renewals, reports, and other activities related to program funding and sustainability.
• Ensure accurate data collection, analysis, and reporting to evaluate program performance, individual outcomes, and compliance with reporting requirements.
• Develop and monitor program budgets, ensure sound fiscal management, and implement corrective action as needed.
• Ensure services reflect evidence-based practices, Trauma-Informed Care principles, and standards that promote safety, stability, and positive outcomes.
• Provide direct service support, within applicable qualifications and licensure, as operational needs require; assist with resolution of grievances and community concerns.
• Provide crisis assessment and intervention and participate in scheduled rotating night and weekend on-call coverage.
• Other job-related duties as assigned.

Requirements for the position:

• A master's degree in one of the following disciplines or a closely related field: clinical psychology, education-counseling, medicine, mental health, psychology, psychiatric nursing, rehabilitative counseling, or social work preferred. Will substitute Master’s Degree for an additional 5 years experience of leadership in the delivery of homeless and housing services for adults with complex behavioral health, medical, and substance related needs.
• Licensure as a Practitioner of the Healing Arts (LMHC, LADC, LICSW, LCSW, etc.) preferred.
• At least five (5) years of supervisory experience in health or human service-related fields required.
• At least five (5) years experience managing a multidisciplinary program or service, including responsibilities in hiring, supervising, fiscal management, quality assurance and compliance required.
• Demonstrated professional writing, interpersonal, and organization skills.
• Basic proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Individuals with lived expertise are encouraged to apply.
• Demon…