Sr. Director of Learning

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About UsZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview As Senior Director of Learning & Development, you will set the vision and lead the enterprise strategy for building the capabilities Zelis needs to perform today and thrive in the future. You will partner with senior leaders across the organization to translate business strategy, workforce needs, and emerging trends into scalable learning experiences and development pathways that strengthen leadership, accelerate performance, and build organizational capability.

What You’ll Do:

Define and own the 3–5 year enterprise Learning & Development strategy, aligning learning priorities and investments with Zelis’ business strategy, workforce plans, growth objectives, and evolving capability needs.

Anticipate future workforce capabilities—including leadership, AI fluency, digital skills, business acumen, regulatory knowledge, and other emerging needs—and translate them into clear, scalable development strategies and pathways.

Establish the enterprise leadership development strategy and standards, creating a cohesive approach to developing leaders at critical career and leadership transitions.

Serve as a trusted advisor to the Operating Committee and senior leaders, providing perspective and recommendations on leadership, organizational capability, workforce development, and emerging skill needs.

Build an enterprise learning architecture that integrates facilitated learning, digital and on-demand experiences, e-learning, coaching, cohort-based development, and other modalities to provide relevant learning at the point of need.

Create engaging, high-impact learning experiences and facilitate select enterprise programs and executive or leadership experiences, applying adult learning principles to drive participation, behavior change, and business impact.

Establish clear measures of learning effectiveness and business impact, using data, insights, and feedback to evaluate adoption, capability growth, behavior change, and return on learning investment.

Lead enterprise learning governance, establishing clear standards, decision rights, prioritization processes, and accountability for learning and capability development across Zelis.

Create alignment across functions and geographies, including strong partnership with colleagues in India, using influence and collaboration to establish shared…