AI-Driven Global Insurance Operations Leader

Salary Range: $ To $ Annually

Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized.

Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

BHSI is seeking an experienced insurance operations leader to join our Boston-based team in the newly created role of Vice President, Global Operations. This is a unique opportunity to join a growing organization, leading and supporting process growth, standardization, efficiency, and automation. This key decision-making role sits within our global Operations team and will partner with teammates across all levels, functions and geographies (North America, Asia Middle East, Australasia, and Europe).

We are seeking candidates who are enthusiastic about team leadership, fostering cross-functional relationships, and process improvement. Success in this role requires a strategic results-oriented mindset that emphasizes collaboration and the ability to work effectively across cultures.

A primary responsibility of this role is leading and governing global process consistency and efficiency across multiple areas of the BHSI policy lifecycle. This role will also serve as the Operations lead supporting the North America region, partnering closely with underwriting leadership to establish and align strategic objectives. You will be supported to manage these complementary duties in a culture that values empowerment, collaboration and accountability.

Duties & Responsibilities:

• Process Governance:
  Manage and oversee BHSI’s global underwriting pre-bound and bound policy lifecycle processes, ensuring consistent execution, efficiency, and measurable results in partnership and collaboration with operations teammates in region-focused roles.
• Process Improvement:
  
  Participate in an ongoing cross-functional initiative to expand automation, including the use of Artificial Intelligence (AI), and introduce efficiencies in BHSI’s global policy lifecycle processes.
• Stakeholder Engagement:
  Partner to improve strategic outcomes as the Operations lead supporting BHSI’s North America underwriting region.
• Data Governance:
  Serve as global operations strategic business owner for BHSI’s system of record for party data (i.e., insured and broker); lead global operational process changes and system expansions to support improved data integrity.
• Regulatory Reporting Oversight:
  
  Manage multiple global and regional regulatory reporting processes; drive increased automation and process improvements.
• Functional Lead:
  
  Partner with cross-functional stakeholders to ensure key policy administration system buildouts and expansions support strategic operational objectives.
• People Leadership:
  
  Lead and manage onshore team.
• Operations Service Delivery Leadership:
  Manage a key third-party vendor relationship monitoring service level agreements, quality, and cost management.

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