Senior Service & Installation Technician

Boston, MA, United States of America

$ - $

We service our clients best when we serve our employees first

United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Texas. The last 5 years our revenue has grown by 140%! As a result of our incredible success, our goal is to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc.

The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.

If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!

In partnership with the Technology Solutions Manager; design standards and major design decisions overseen by the SVP of Operations.

• Lead technical design for integrated security systems — device selection, system architecture, network topology (to the rack), head-end layout, and pathway planning — translating client requirements and site surveys into buildable designs, drawings, and bills of material.
• Validate design assumptions, labor estimates, and equipment lists during estimating and proposal development, supporting the Technology Solutions Manager and the Sales & Marketing Team.
• Conduct site walks and security technology assessments as technical lead, jointly with the Technology Solutions Manager where client-facing.
• Ensure subcontracted scopes — such as fiber and other specialty infrastructure — are identified and fully covered in quotes and subcontractor scopes of work; these scopes are performed by subcontractors, not self-performed.
• Program, configure, and commission access control, VMS/CCTV, intercom, and intrusion platforms, including cross-platform integration, and validate end-to-end functionality.
• Own final testing, punch-list resolution, client training, and as-built/closeout documentation, in partnership with the Technology Solutions Manager on service handoff.
• Maintain manufacturer certifications on USI’s core platforms, including firmware and cybersecurity hardening practices collaborating with cybersecurity partners.

In partnership with the Technology Solutions Manager; operational risks and change-order conditions escalated to the SVP of Operations.

• Execute assigned scopes of work in the field to design documents, code requirements, and USI quality standards, coordinating daily with the Technology Solutions Manager on sequencing, staffing, material readiness, and schedule.
• Provide technical direction and quality oversight to in-house technicians and subcontractor crews, verifying work-in-place against scope and supporting change-order pricing and client walk-throughs.

• Serve as senior escalation resource for complex service calls — hardware, software, network (to the rack), and integration issues — through resolution.
• Ensure recurring service teams inherit complete documentation, credentials, and configuration records at closeout, supporting USI’s target of 100% client retention.

• Mentor and train technicians on installation, programming, and commissioning; document configurations and repeatable procedures to reduce single-point-of-failure risk.

• Maintain 100% compliance with multi-state licensing, permitting, and code requirements (CT, NY, NJ, MA, RI); keep accurate records of work, time, and materials; care for assigned equipment, tools, and vehicle.
• Communicate proactively with internal stakeholders,…