Manager, Payee Communications

At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
** A Little About You
** You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
** Position Overview
** The Manager of Payee (Provider) Communications Operations is responsible for the seamless, consistent, and results-driven execution of communications to Zelis Payments’ Payee (Provider) customers. He/she will be focused on establishing standards for collateral, continuously improving processes and policies that determine when and how Zelis communicates to Payees, and optimizing tooling (including technical ability to analyze, update, and query databases via SQL, management platforms execute email campaigns).

The objective will be to will drive a consistent Zelis experience, provide professional and timely messaging that supports business needs, and ensure internal coordination, including a Payer Communication counterpart and the General Manager of the Provider network.
** What you'll do:
*** Develop and implement a communications strategy that aligns with the organization’s goals and enhances Payee (Provider) experience
* Standardizing processes so communications are timely, consistent, and on brand.  Create documentation and training so that stakeholders are aware of Zelis’ policies on Payee Communications
* Support for execution of communications campaigns (e.g., updating user-facing portals, implementing email communication, print production)
* Analytics capabilities to support, maintain, and query our Payee database
* Support product development, AI, and automation/self-service initiatives to ensure alignment with Payee Communication strategy
* Coordinate real-time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders
* Act as “Voice of the Payee” and review marketing/communication materials to ensure clarity and consistency in messaging
* Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience.
* Respond or help to build responses to Payee client questions and requests in certain situations.  Some of these situations may be sensitive and require close coordination with internal legal, compliance, and executive stakeholders
* Identify and address client needs and pain points (e.g., voice of the Payee in externally facing training documentation)
* Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging.
* Monitor and analyze communications effectiveness and responses to continually improve content and applicability.
** What you'll bring to Zelis:
*** Bachelor’s degree or equivalent experience required
* 5+ years of experience in communications operations, preferably in technology or a modern, fast-paced corporate environment.
* Ability to query databases, including SQL, for marketing analytics
* Strong writing, formatting, and editing skills. Ability to take complex situations and describe or explain them to non-technical audiences.
* Proficiency in Microsoft applications for communications. Proven visual design skills, including adapting content across various platforms.
* Strong project management and organizational skills.
* Strong relationship building, emotional intelligence and influencing.
* Ability to…