Content & Insights Marketing Specialist

Content & Insights Marketing Specialist

Final date to receive applications: 22 January 2026

Department: Marketing

Employment Type: Full Time

Location: Boston, MA

Reporting To: Ana Sordo

Compensation: $80,000 - $85,000 / year

At Zappi, you’ll be joining a passionate team of marketers who are on a mission to help our own world‑class customers, some of the best‑known B2C brands on the planet, to evolve their own marketing, advertising, and innovation. We have a distinctive, highly differentiated brand, known for our quirky and fun energy, and for building incredible relationships with our customers. Our customers love us, promote us, and love to get on stage with us.

Probably because we love them too! This comes through in our marketing, and in the way we work every day.

About the role:

We are looking for a motivated and analytical Content & Insights Marketing Specialist to join our marketing team. In this role, you will be responsible for creating, running, and analyzing surveys using the Zappi platform to support our marketing strategies. Your insights will play a crucial role in shaping our marketing strategy in 2026 and beyond, leveraging Zappi’s data assets to boost our credibility, increase our share of voice, and elevate our profile among key target personas.

You will lead all research initiatives, working collaboratively with demand generation and content marketers, as well as our sales teams, to build engaging, data‑driven narratives. You will need to have a strong background in running insight projects and a keen interest in consumer behaviour and market trends.

This hands‑on role is perfect for someone who thrives on fast deadlines and is naturally detail‑oriented. You will play a critical role in providing data that supports our marketing narratives and drives commercial success. Experience with self‑serve research platforms and familiarity with advertising and innovation research will be advantageous.

• Develop and execute marketing campaigns based on insights derived from research, customer data, and market trends.
• Conduct extensive research studies using the Zappi platform to support product marketing strategies & sales initiatives.
• Develop and manage a mix of ongoing and reactive research programs to provide timely insights.
• Become a subject matter expert in the Zappi platform, guiding the marketing team on best practices for data utilization.
• Analyze consumer data, industry trends, customer behavior, and competitor activities to identify opportunities to create content marketing campaigns.
• Create clear and concise reports on research findings to inform marketing strategies and campaigns.
• Identify new opportunities to leverage Zappi data in various marketing channels, including topical conversations and thought leadership.
• Conduct meta‑analysis across customer data to uncover broader market trends and insights.
• Integrate publicly available data to enrich insights and provide a comprehensive view of market dynamics.
• Contribute to thought leadership by sharing insights through webinars, presentations, and customer narratives.

• Minimum of 3 years of experience in marketing, preferably with a focus on research‑driven campaigns and content creation.
• Strong understanding of market research techniques and how to translate data into actionable insights for marketing strategy.
• Proven experience in designing, running, and interpreting research projects, with a strong ability to generate actionable insights.
• Experience in a consumer insights or marketing analytics role, preferably within a SaaS environment.
• Experience in applying insights to support demand generation, customer retention, and product marketing strategies.
• Excellent analytical skills, with a knack for interpreting complex data and translating findings into compelling narratives.
• Ability to work collaboratively with cross‑functional teams, including product marketing, demand generation, sales, content & social media.
• Strong communication and presentation skills, with the ability to convey insights in a clear and engaging manner.
• A self‑starter with a detail‑oriented approach and the ability to…