Director of Internal Communications; hybrid

Position: Director of Internal Communications (hybrid)
Job Posting Description

Department Summary:

This role requires 2 days onsite in Boston a week, the rest of the days are remote.

Boston Children’s Hospital is seeking a Director of Internal Communications to lead our enterprise-wide function during a period of major organizational, digital, and operational transformation. As we expand as an integrated system, this leader will play a critical role in aligning, engaging, and informing employees across all locations and partnerships.

Reporting to the Senior Director, you will set strategy, oversee day-to-day operations, and manage a team of communications professionals. You will partner closely with executive, clinical, and operational leadership to translate complex organizational priorities into clear, compelling, and measurable employee-facing communications.

The ideal candidate brings deep expertise in internal and change communications, exceptional writing skills, and a strong executive presence. We are looking for a leader experienced in building modern, digital-first strategies that are data-driven, audience-centered, and enhanced by analytics and emerging AI tools.

Key Responsibilities:

Lead the enterprise internal communications strategy and ensure alignment with organizational goals and priorities.

Develop and maintain a comprehensive editorial calendar tied to enterprise initiatives.

Serve as a senior strategic advisor to leaders on messaging, timing, audience segmentation, and change communications.

Lead communication planning for enterprise-wide initiatives, including culture, engagement, and transformation efforts.

Own communications strategy for major digital and operational initiatives, including Microsoft 365 adoption and Workday implementation.

Oversee internal communications channels and help modernize the communications ecosystem, with a focus on Teams and SharePoint.

Ensure communications are accurate, accessible, on brand, ADA-compliant, and tailored to diverse workforce audiences, including those without regular digital access.

Establish editorial standards, channel governance, and best practices.

Introduce innovative and interactive formats to strengthen employee engagement and improve the employee communications experience.

Define and monitor key performance indicators and use data, analytics, and insights to continuously improve effectiveness.

Partner on executive and high-visibility transformation communications, including town halls, enterprise announcements, and leadership forums.

Support executive leaders in communicating change with clarity, transparency, and credibility across the organization.

Minimum Qualifications

Education:

Bachelor’s degree in Communications, Journalism, English, Public Relations, or a related field.

Experience:

8–10 years of progressive experience in internal communications, corporate communications, or a related field.

Preferred Qualifications:

Experience in healthcare or another complex, mission-driven organization.

Familiarity with HR communications, employee engagement, or change management initiatives.

Knowledge of HIPAA, employee privacy, and related communications considerations.

Familiarity with AI tools and their application in communications, analytics, and personalization.

Skills and Competencies Strategic thinker with strong execution skills.

Ability to manage multiple priorities in a fast-paced, complex environment.

Strong interpersonal and relationship-building skills.

Ability to influence senior stakeholders and build trust across functions.

Commitment to creating clear, effective, and engaging communications for a diverse workforce.

Demonstrated experience operating at a senior level and advising leadership on strategic communications.

Experience managing or mentoring communications staff.

Exceptional written and verbal communication skills.

Experience managing internal communications channels.

Hands-on experience with Microsoft 365 tools, including Teams and SharePoint.#LI-POSTStatus

Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week
40 Pay Range $132,683-$212,296 Annually Office/Site Location Boston Job  Posting Category Marketing and Communications Remote Eligibility Part Remote/Hybrid : 85969 :
Strategic Planning