Director, Accounts

This role leads key client accounts for NEXT GEN
· TEAM, a division focused on connecting brands with the next generation of consumers across college and youth audiences. It owns strategic direction, client relationships, and business performance while providing senior leadership across disciplines from strategic development to execution. The position works within a growing team of college and youth marketing enthusiasts and collaborates with cross-functional teams to deliver integrated campaigns.

• Own a deep understanding of each client's business, marketing goals and programme objectives to guide account strategy, strengthen client relationships and identify growth opportunities.
• Serve as the senior strategic and planning lead for assigned clients, guiding audience strategy, communication planning and integrated solutions specific to NEXT GEN
  · TEAM access points.
• Set the standard for high-quality client service and delivery, ensuring teams understand expectations and consistently deliver work that reflects NEXT GEN
  · TEAM standards.
• Lead and guide cross-functional teams internally and externally in a systematic, organised and motivated manner to develop and execute integrated marketing campaigns.
• Oversee the analysis and synthesis of qualitative and quantitative programme data to demonstrate performance, inform optimisation and support future client recommendations.
• Proactively identify areas of organic growth within assigned accounts through programme performance, consumer insights, client feedback and ongoing dialogue with client stakeholders.
• Develop and share best practices across the Client Services team and broader agency to improve consistency, collaboration and client delivery.
• Manage account-level financial health, including GPM goals, resourcing, operational budgets, staffing needs and profitability, and oversee project-based budgets, reconciliation and programme forecasting.
• Lead new business development from a Client Services perspective and identify business and product opportunities that expand the agency's roster and capabilities.
• Contribute to agency culture, lead, mentor and develop direct reports, provide role clarity, professional development, goal setting and growth opportunities, and coach team members across the organisation.

• Bachelor's degree in marketing, communications, business or a related field.
• 8+ years of related work experience, ideally in an agency setting, and 5+ years of direct team management experience.
• Proven ability to build rapport with and present confidently to leadership, both internally and externally.
• Strong track record of working cross-functionally in an agency or similar setting to deliver premium, measurable results for clients.
• People-centric with outstanding interpersonal, written and oral communication skills.
• Strong entrepreneurial spirit with the ability to thrive and stay organised in a high-energy environment.
• Creative thinker willing to travel 'outside of the box' for the right solution(s).
• Proficiency in Microsoft Outlook, Excel, Word and PowerPoint.

• Expertise in channels or tactics such as experiential/field marketing, creator marketing, partnerships or media.
• Experience working with Gen Z audiences.
• Experience with Salesforce, Adobe Creative Suite and project management tools such as Asana, SharePoint or Workday.

• Hybrid environment: 3 days in office.

• Base salary range: $110,000 - $120,000, plus bonus potential if applicable for role.
• Actual base salary is dependent on factors including market dynamics, location and region, experience, specialised skills/training (education), level of responsibility, budgetary considerations and tenure at the company for current employees; the salary range is one component of the total compensation package.

• Professional development: learning and development programmes, mentorship opportunities and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• Retirement plan: 401k plan including contribution matching.
• Healthcare: medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary benefits: critical illness, identity protection, pet insurance, 529 plans and more.
• Commuter benefits: access support for travel and commuting needs, where available.
• Annual discretionary bonus: employees are eligible.

THE
· TEAM operates at the epicentre of sports, music and…