Strategic Lead, Pre-Delivery & Post-Order Communications Journeys
Listed on 2026-10-16
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Marketing / Advertising / PR
Wayfair in Boston, MA is seeking a Senior Manager, Pre-Delivery & Post-Order Communications Journeys to lead the strategy and execution of customer-facing touchpoints from pre-ship to post-delivery. You will partner with Service, Operations, Product, and fulfillment to improve visibility, reduce avoidable contacts, and drive faster resolution.
You will manage a team of Managers and Senior Analysts, using data and AI to deliver measurable improvements across complex journeys.
Consider building your career as a Strategic Lead, Pre-Delivery & Post-Order Communications Journeys at Wayfair.
Learn more about the Strategic Lead, Pre-Delivery & Post-Order Communications Journeys role in the description above.
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