Volunteer Coordinator IINE, Boston, MA

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 9,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire.

Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, and rapidly growing non‑profit organization, we seek well‑qualified, solutions‑focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Position
:
Volunteer Coordinator

• Department: Programs
• Reports to: Managing Director
• Status: Full‑Time, Non‑Exempt
• Boston, MA
• Position Format: Hybrid
• Pay: $24.04-$26.60

The Volunteer Coordinator supports IINE’s programs and supports administrative, programmatic and community relations functions of the volunteer program. Reporting to the Managing Director and coordinating closely with and Community Services, Education, Employment and Skills teams, the Volunteer Coordinator ensures volunteers have completed all necessary paperwork; supports and delivers volunteer training; coordinates with the program team (community services, employment, skills, and education) on identifying volunteer opportunities;

and provides on‑the‑ground oversight for volunteer activities, including furnishing apartments, delivering trainings, serving meals, tutoring, teaching support, and mentoring. This position requires frequent, local travel and access to a vehicle.

• Support volunteer recruitment by responding to email inquiries, gathering necessary paperwork, completing volunteer background screening and paperwork, and updating volunteer lists.
• Manage volunteer paperwork; ensure documentation is processed timely.
• Provide outreach to community partners to support volunteer activities.
• Post relevant volunteer activities, developed in partnership with program team, on ; manage any sign‑up issues that arise; and recruit teams through alternate methods, as necessary.
• Ensure volunteer hours are recorded upon the completion of each activity; produce reports and analyze data from Salesforce.
• Document and report volunteer updates on Salesforce, performance tracker, and program reports.

• Maintain close communication with the Community Services, Employment, and Education teams to stay abreast of each program’s needs for volunteer support.
• Provide activity‑specific training to volunteers, work in partnership with program staff to ensure training content aligns with programmatic best practices.
• Coordinate with volunteers and program staff, during, and after activities, proactively communicate plans and any changes to plans as they arise.
• Attend and supervise volunteer activities and provide hands‑on support, as needed; be available to answer volunteers’ questions and ensure they have a positive and educational experience.
• Manage and implement regular check‑in for volunteers.
• Provide regular follow up with volunteers to ensure program support is smoothly, coordinate and address any challenges that arise.
• Send regular volunteer update to all volunteers.
• Report any issues that arise to the Managing Director, as appropriate.

• Meet with Community Sponsorship team weekly, or as needed, providing feedback and support, coordinate with program team as needed.
• Coordinate with Community Services Manager to identify clients to be in Community Sponsorship program.
• Support teams of volunteers who are working intensively with one refugee family, as assigned; ensure program staff are aware of developments within the case, and volunteer activities that may impact their work with the family.

• Manage requests for in‑kind donations, manage inventory and recruit for…