DHS Assistant Undersecretary Shelter Systems

Position: DHS Assistant Undersecretary for Shelter Systems
Executive Office of Housing and Livable Communities (EOHLC) is seeking an Assistant Undersecretary for Shelter Systems in the Division of Housing Stabilization.

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is leading the Commonwealth's efforts to create more homes, lower housing costs, and ensure that every Massachusetts resident has access to safe, stable, and affordable housing. Within EOHLC, the Division of Housing Stabilization (DHS) works to make homelessness in the Commonwealth rare, brief, and non-recurring by providing prevention, shelter, and stabilization services.

OVERVIEW OF ROLE:

The DHS Assistant Undersecretary for Shelter Systems serves as a senior strategic leader, responsible for overseeing the operations, policy development, and performance of the Emergency Assistance (EA) Family Shelter System, as well as family shelter exits, including through the HomeBASE program, and stabilization services. This position plays a critical role in shaping and executing strategies that help families transition from homelessness to stable housing.

The Assistant Undersecretary reports directly to the Undersecretary of Housing Stabilization and works collaboratively with internal and external partners to strengthen program coordination, improve system performance, and enhance the overall quality and accessibility of services.

The ideal candidate is a mission-driven and results-oriented leader with deep experience managing large teams and complex human service or housing systems. They bring a strong understanding of policy development, program implementation, and interagency collaboration, along with a commitment to advancing equity and innovation within the Commonwealth's housing stabilization system. This is a leadership role for someone who wants to make a lasting impact on one of the Commonwealth's most pressing challenges: ensuring that every family in Massachusetts has a safe and stable place to call home.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1. Program Oversight and Implementation:

• Oversees the planning, implementation, and evaluation of housing stabilization programs, including the bridge and rapid tracks of the family shelter program, rapid rehousing, shelter exits, HomeBASE, stabilization and other housing stabilization services.

• Develops strategic plans to ensure services align with overall agency goals.

2. Policy Development and Execution:

• Collaborates with the Undersecretary of Housing Stabilization, DHS Director of Policy and Implementation, DHS Chief Operating Officer, Assistant Undersecretary of Homelessness Prevention, and other senior leaders to develop and implement policies that promote housing stability.

3. Team Leadership and Management:

• Supervises and supports two DHS program directors and their teams, ensuring that they and their teams have the necessary resources, training, and guidance to perform their duties effectively and efficiently.

• Fosters a collaborative and innovative working environment across DHS.

4. Stakeholder Engagement:

• Coordinates and collaborates across EOHLC, as well as other state agencies, local governments, housing authorities, service providers, advocates, and community organizations, to align and integrate goals and strategic priorities for addressing family homelessness and housing instability .

5. Performance Management:

• Provides oversight and management of performance metrics across DHS programs to identify strengths, weaknesses, opportunities, and challenges.

• Utilizes data to monitor program effectiveness to inform decision making and policy developments and make recommendations.

• Works with senior leaders to adjust throughout the program as needed to improve outcomes.

• Creates reports and supports in communication of program progress to senior leadership.

6.DHS representation:

• Coordinates with the Undersecretary of Housing Stabilization to represent DHS in various forums and meetings, such as legislative hearings, public events, media interviews, and community partner events.

• Communicates the DHS' mission, vision, goals, and achievements, and advocates for the needs and interests of the…