Volunteer Coordinator

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Volunteer Coordinator

Director of Visitor Services

Visitor Services

Full-Time, exempt

$50,000 - $60,000

The Esplanade Association (EA) is honored to be a premier location for volunteerism in the Boston area, hosting more than 1,000 volunteers annually to build community in and care for the Charles River Esplanade. EA is seeking a Volunteer Coordinator to oversee a comprehensive individual and group volunteer program, and to effectively steward both in-kind and revenue-generating volunteer participation. Working closely with the Visitor Services and Horticulture departments, this position will organize, market, and staff volunteer activities year-round.

In addition to care for the park and its visitors, the Volunteer Coordinator will maintain and maximize relationships built around volunteer activities to encourage further support for the park.

• Shepherd a robust network of Volunteer Ambassadors in daily volunteer roles, including the application process, training, and regular learning and social opportunities that reinforce a high-quality volunteer community.
• Support daily volunteer work at the Charlesbank Campus info desk as well as at programs and events.
• Ensure volunteer participation meets our standards. Address individual volunteer performance as needed.
• Send regular Volunteer Ambassador updates and maintain Volunteer Ambassador relationships.
• Generate and communicate about a regular Volunteer Ambassador schedule using an online platform.
• Assess and improve the Volunteer Ambassador program and volunteer appreciation strategies.
• Develop a recruitment plan for individual volunteers. Conduct outreach, promote opportunities, and increase access to application(s).

• Actively oversee group volunteer events, on average 2 per week, in multiple spaces throughout the park.
• Organize and communicate the accurate scheduling of group volunteer events including date and time, project(s) to be completed, and group size.
• Lead major community park service events, including EA’s annual joint-organizational Annual Charles River Cleanup as part of the Department of Conservation and Recreation’s Park Serve Day in observance of Earth Day.
• Maintain and update the database of corporate and non-profit group volunteer contacts. Regularly share contacts with department head and Development team to cultivate deeper relationships.
• Collaborate across departments to determine and select the best group projects based on seasonal park needs.
• Maintain an inventory of volunteer tools, equipment, and safety supplies that are ready for each group.
• Promote the benefits of further participation/support of EA programs and projects.

• With direction from the department head, create and maintain the annual volunteer program budget, including giving input on revenue goals and expense limits.
• Benchmark corporate group rates annually and consistently hone strategies to grow revenue.
• Manage invoicing and secure owed or past-due donation payments.

• With the support of Marketing staff, draft compelling marketing materials and maintain volunteer webpages to drive participation in the volunteer programs, with special emphasis on the annual launch of activities.
• Research prospective corporate volunteer groups for online outreach.
• Photograph groups and calculate volunteer impacts. Enhance acknowledgements for contributions if possible.
• Translate annual volunteer data into useful metrics to…