Quality Assurance Manager - Fidelity

Bon Appetit

Salary: $80,000 – $90,000 / year

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won’t find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.

We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

Join Bon Appétit Management Company—dedicated to Achieving Leadership in the Food service Industry—as a Quality Assurance Manager. We are seeking a safety-focused leader with an Ownership Mentality who takes initiative, solves problems independently, and delivers results without constant direction. You will oversee the development and maintenance of all Food Safety and Quality Assurance programs, ensuring strictly compliant operations that meet FDA, USDA, and corporate standards.

Key Responsibilities

• Compliance & Standards:
  Develop and maintain Food Safety standards, including HACCP, GMPs, and FSMA Preventive Controls. Identify deficiencies and implement Standard Operating Procedures (SOPs) to ensure regulatory compliance.
• Audits & Traceability:
  Pivot without losing momentum to manage all government and third‑party audits. Ensure complete traceability of raw materials and finished products (lot code tracking) and manage the written recall program.
• Training & Culture:
  Champion a safety‑first culture by executing onsite routine and annual food safety training (24.5 modules). Collaborate effectively with Chefs and Wellness Managers to manage food allergy/Celiac policies and ensure proper labeling.
• Reporting & Health:
  Manage the employee health reporting process and enter inspection results into the Origami system. Report all food‑related incidents and conduct regular site inspections to ensure safety behaviors.
• Team Leadership:
  Coach and motivate personnel, engaging staff in all areas of the facility process flow to ensure quality and safety.

Qualifications

• Education & Experience:
  
  B.S. degree in food science or related field required. Minimum 3‑4 years of QA/Food Safety experience in manufacturing required (meat, poultry, or seafood focus is a plus).
• Certifications:
  
  Serv Safe Manager (with Instructor/proctor upgrade) required. OSHA 10/30 and CSP recommended.
• Competencies:
  
  Must be an Adaptable & Fast Learner able to function in a fast‑paced, evolving culture. Requires Strong Communication & Team Fit to persuade and coach both technical and non‑technical staff.
• Technical
  
  Skills:
  
  Strong knowledge of FSMA, HACCP, and Microsoft Office applications.
• Clearance:
  Must obtain and maintain property access requirements. (Rigorous site background/fingerprint process).
• Language:
  Bilingual is preferred but not required.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.  to Learn More about the Compass Story ()

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  () or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race,…