Quality Assurance Manager - Food Safety

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Job Title: Quality Assurance Manager – Food Safety
Job Location: Boston, USA 02128
Work Location Type: On‑Site
Salary Range: $90,000.00 – $

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, LSG Sky Chefs is committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Ensure the food meets the standards set by regulatory health authorities and the company. The incumbent is responsible for the implementation, auditing, assessment and training of food safety and quality management systems within the responsible Customer Service Center (CSC). Responsible for the development, deployment, implementation and ongoing execution of the food safety preventive controls program (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & Recall Process, Allergen Programs and associated records) within the assigned facility.

• Ensure compliance with regulatory requirements (FDA, USDA, customer specifications and corporate food safety and quality standards) and take appropriate corrective actions when needed.
• Manage the food safety program and ensure FDA FSMA preventive controls are effective and proper records are maintained.
• Provide technical expertise on HACCP, food safety, sensory and quality evaluations.
• Conduct monthly-required assessments of the food safety program to ensure compliance.
• Conduct routine microbiological testing as defined by the food safety program.
• Review and analyze weekly food safety documents, including HACCP logs.
• Utilize checklists to determine consistent fulfillment of the required food safety program.
• Support CSC leadership with inspection/audit readiness; coach CSC before, during and after all external, food safety, quality and sanitation inspections/audits.
• Supervise pest control program and contract services and suppliers related to the food safety program.
• Conduct appropriate investigations regarding food safety matters and support CSC management in providing detailed information to customers.
• Perform and document periodical checks on products and services to ensure quality standards are met.
• Interface with functional areas (Operations, Production, Sales and HR), Regional Quality Team and other quality managers to ensure sustainability of the food safety program.
• Establish and maintain effective working relationships with internal stakeholders across all functions, suppliers, customers and regulatory authorities.

• Monitor and prepare reports for the food safety and quality management system.
• Insert monthly-required data in the company web‑based portal.
• Collect and monitor all food safety and quality documents (e.g. environmental monitoring, sanitation verification, chef table, portion control, equipment handling, ramp‑on time and safety performance).
• Keep manuals and documentation updated and implement new procedures and rules in a timely manner.

• Possess excellent verbal and written communication skills.
• Work in a fast‑paced environment while interacting with staff at all levels, remaining positive, proactive and resourceful.
• Demonstrate initiative and the ability to work efficiently and independently.
• Read and understand food safety and quality reports and take appropriate action.
• Maintain a high level of accuracy, attention to detail and organization.
• Recruit, onboard, develop, coach, train, support and evaluate the performance of Food Safety staff.
• Participate and support company‑sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing and Employee Safety.

• Bachelor’s degree in Food Science, Food Microbiology,…