Operations Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses.

We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s Opern Turm and Taunus Turm.

Summary of The Position:

The Operations Manager reports to the General Manager and Property Manager and will be based at a Class A commercial property in Boston. This role is responsible for ensuring the smooth day-to-day operations of the building, with the goal of delivering an exceptional service experience and fostering long-term customer relationships. The successful candidate will be highly organized, detail-oriented, and passionate about providing outstanding customer service.

Key Responsibilities Hospitality / Leadership:

Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property

Maintain customer relationships including, hospitality, and traditional operations management

Understand customer business needs and leverage our platform to solve their real estate challenges

Review lease proposals and facilitate space tours for prospective customers

Support ZO in coordinating unique programming and maintaining Amenity Space, with a focus on creating and maintaining a community atmosphere.

Assist the General Manager and Property Manager to drive overall amenity engagement

Lead a cross-functional team to ensure all corporate objectives, policies and standards are met Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations:

Prepare monthly accruals and reclasses with Property Management Prepare monthly automated rent documents, and arrears updates

Create and maintain customer billables spreadsheet based on lease language

Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO expenses, etc.

Respond to customer account statement inquiries as necessary

Assist the Property Management team with projects and communications

Assist with developing the annual operating budget and capital plan, and present to internal stakeholders and partners

Assist with financial reporting for profit and loss variances, quarterly reforecasting, and investor reports

Assist with oversight management of third-party maintenance contractors to ensure compliance with contractual obligations

Facilitate pre-built and landlord-built customer spaces

Supervise all base building…