Director of Residencies

A private multigenerational family based in the Greater Boston area is seeking an experienced Director of Residences to provide strategic leadership and operational oversight across a portfolio of high-end residences. Reporting to the Head of the Family Office, the Director of Residences will be responsible for ensuring each property is exceptionally maintained, operationally sound, appropriately staffed, and consistently prepared for family use.

This role will serve as the central point of integration across the family's residential portfolio, overseeing property operations, facilities and building systems, household staff, vendors, preventative maintenance, security coordination, technology, and ongoing capital and construction projects. The Director will balance the day-to-day requirements of individual properties with a broader portfolio-wide approach, establishing consistent standards, systems, and processes while accounting for the unique needs of each residence.

The Director of Residences will act as a trusted representative of the Principals, translating their priorities into clear direction for staff, vendors, contractors, and external partners while minimizing the need for their involvement in day-to-day property matters. This individual will bring structure and foresight to a complex residential environment, anticipating needs, identifying risks, resolving issues, and ensuring decisions and projects move forward efficiently.

The ideal candidate is an experienced residential or estate operations leader who combines strong facilities and property management expertise with exceptional leadership, judgment, and organizational skills. This individual will be equally comfortable establishing long‑term property strategies, managing complex projects, developing staff, and stepping into operational details when needed.

• Lead operations across the family's residential portfolio, ensuring each property is maintained to exceptional standards of safety, functionality, presentation, and readiness
• Establish consistent operating standards, processes, and service expectations across residences while recognizing the unique requirements of each property
• Develop annual and seasonal operating plans, preventative maintenance schedules, property readiness protocols, and long‑term maintenance priorities
• Oversee seasonal openings, closings, and transitions, ensuring properties are fully prepared for family occupancy
• Maintain comprehensive property manuals, maintenance records, warranties, vendor information, equipment documentation, and other critical records
• Establish systems to proactively identify property needs, risks, and deferred maintenance before they become operational issues
• Coordinate residential service delivery across facilities, housekeeping, culinary, and personal support functions to ensure each residence operates cohesively and is appropriately prepared for family occupancy
• Coordinate modest facilities support for additional family residences, as appropriate, while maintaining clear priorities and service expectations
• Partner closely with those responsible for construction and capital projects to ensure project activity is aligned with residential operations, property readiness, and family occupancy

• Oversee the performance and maintenance of all major residential systems, including HVAC, electrical, plumbing, generators, water systems, roofing, elevators, pools, landscaping, and other property infrastructure
• Direct preventative and corrective maintenance programs across the residential portfolio
• Manage inspections, testing, servicing, and regulatory requirements to ensure properties and…