Server, Server​/Wait Staff

Position

Server
. Reports to General Manager
.

• Understand our culture and take whatever necessary steps to create a positive and memorable guest experience.
• Guide guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients.
• Provide food recommendations to guests and address all menu and service‑related inquiries.
• Take accurate orders and partner with team members to serve food and beverages that meet or exceed guests’ expectations.
• Follow company policy in handling guest allergies/intolerances, ensuring guests receive "safe" meals.
• Properly enter all items served to guests at our Point of Sale (POS).
• Provide friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
• Provide accurate checks to guests, accept payments, and complete all appropriate transactions.
• Handle guests’ complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction.
• Thank guests as they leave and invite them to return to the restaurant again.
• Arrive to work on time as scheduled, well‑groomed in the proper work attire, and ready to work.
• Clock in and out as scheduled.
• Demonstrate a helpful and positive attitude at all times toward guests and team members.
• Complete all assigned tasks and duties assigned by managers/supervisors.
• Follow proper cash‑out/check‑out procedures before leaving at the end of a shift.
• Assist fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.
• Inspect restrooms, dining room, and wait area, clean as needed, and report any unsafe conditions to maintain safety and sanitation standards.
• Assist in tasks to ensure a clean, sanitized, and safe environment in the restaurant.

• Ability to work in a high‑volume, fast‑paced work environment.
• Capable of prioritizing tasks effectively.
• Able to speak to the restaurant’s story and mission statement.
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

We are an equal‑opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Native American preference is provided to any applicant who is an enrolled member of a federally recognized tribe applying to Wahlburgers FXWD LLC.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right, at any time, to revise them. It is intended to accurately reflect the primary job elements essential for making compensation decisions.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industries:
Restaurants