FSA Lead Barista; Starbucks

Position Summary / Department Summary

Creating the Starbucks Experience for the customers by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment within the hospital setting.

• Lead and oversee the work of Food Service Assistant II –Barista
• Assign and monitor completion of routine tasks, providing instruction and guidance in performance of job duties
• Train all new baristas on the barista basics program (about one month of training per new employee)
• Manage rest breaks, inventory, tasks, temperature taking and record keeping
• Manage the pull to thaw system for baked goods and sandwiches
• Take care of voids, customer disputes and perform service recoveries
• Train team on all new drinks as they are released each season
• Ensure the store is stocked and ready for service during shift
• Ensure Starbucks standards of quality are followed
• Perform the monthly clean, safe and ready audit with manager on duty
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift
• Maintain high levels of sanitation of all equipment by adhering to department policies and procedures, Health Dept. codes and J.C.A.H.O. regulations
• Contribute to a positive working environment and promote teamwork by taking initiative to improve overall quality and exceed customer expectations. Maintain clear communication channels and constructive, sensitive relationships with co workers, supervisors, patients, customers, parents and all hospital staff

High school diploma/GED and 1 yr of previous experience is required

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment and customers for cues
• Customer service skills with ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel
• Requires courtesy and tact when dealing with patients, visitors and/or hospital employees

• Starbucks Barista Trainer Certification required within 6 months of hire
• Serv Safe Certification; MA Allergen Training or Aller Train Manager Certification is preferred