Catering Operations Manager - Fidelity

Overview

Join Bon Appetit Management Company—dedicated to Achieving Leadership in the Food service Industry—as a Catering Operations Manager. We seek an operationally savvy professional with an Ownership Mentality who takes initiative, solves problems independently, and coordinates successful on and off‑premise events.

• Operations & Logistics:
  Orchestrate the execution of events including delivery, set‑up, and clean‑up. Manage vendor contracts, rental equipment, and vehicle inventory. Pivot without losing momentum to accommodate last‑minute orders and changing demands efficiently.
• Team Leadership:
  Recruit, hire, train, and schedule the catering team. Manage payroll and provide constant feedback to ensure staff adhere to uniform and service standards.
• Financial Management:
  Maintain accurate records including P&L, labor, and sales forecasting. Manage Accounts Receivable to keep invoices current (under 30 days) and produce weekly variance reports.
• Culinary
  
  Collaboration:
  
  Consult with clients and Chefs to plan menus that meet budget, sustainability commitments, and quality standards regarding portioning and presentation.
• Sales & Client Relations:
  Act as the primary liaison for clients, managing Open Houses and seasonal tastings to drive revenue. Resolve customer concerns within 24 hours.
• Safety & Compliance:
  Enforce HACCP standards, temperature recording, and safety training. Ensure all staff utilize required Personal Protective Equipment (PPE).

• Experience:
  
  3-5 years of hospitality management experience preferred (minimum 2 years required), specifically in off‑premise catering and budgeting.
• Competencies:
  
  Must be an Adaptable & Fast Learner comfortable with high‑volume environments. Requires Strong Communication & Team Fit to effectively collaborate with diverse clients, vendors, and senior management.
• Technical
  
  Skills:
  
  Proficient in web‑based ordering systems, word processing, and spreadsheets.
• Clearance:
  Must obtain and maintain property access requirements (rigorous site background/fingerprint process).
• Language:
  Bilingual is preferred but not required.

• Medical, Dental, Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off & Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave & Personal Leave

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.