Host - Cafe Q

Quin House is a multi‑award winning modern private social club in Back Bay that brings together a diverse mix of members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

Our vibrant, reimagined hospitality venture enriches the lives of those who join. The club embraces diversity & inclusivity, delivers stimulating programming, offers amazing food & beverage, showcases beautiful design, provides top‑notch hospitality and supports philanthropy.

The ideal candidate is an upbeat professional who enjoys providing members with a one‑of‑a‑kind hospitality experience. They thrive in a start‑up environment, are committed team players, possess a critical eye for detail, and hold high expectations & standards.

• Provide a warm, welcoming greeting to members and guests.
• Ensure members are seated in a timely manner in accordance with Quin service standards and maintain high member satisfaction.
• Lead and instill a culture of respect, providing opportunities for staff to learn, grow and develop through training.
• Understand all policies, procedures, standards, specifications and guidelines for The Quin.
• Greet and seat members with a smile at appropriate tables in a timely manner.
• Be attentive to members’ needs and assist in providing a pleasant dining experience.
• Assist in the collection of credit cards from members and servers as needed.
• Answer the telephone, take reservations and properly inform guests of all offerings.
• Ensure quality control of menus regarding cleanliness and appearance.
• Perform opening and closing duties according to the established side‑work checklist.
• Have complete knowledge of the standards of service and the menus and current specials in all applicable venues.
• Assist servers in the servicing of guests as needed.
• Assume 100% responsibility for the quality of services provided.
• Fill in where needed to ensure guest service standards and efficient operations.
• Ensure overall guest satisfaction and investigate member complaints regarding food quality and service.
• Assist in other related food and beverage outlets if and when required.
• Assume additional tasks assigned by your direct supervisor or any manager of The Quin that are reasonable requests.

• Experience in a hotel or restaurant preferred.
• Service oriented style with professional presentation skills.
• Maintain high standards of personal appearance and grooming.
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work.
• Ability to learn and master North Star POS.
• Excellent oral and written communication skills.
• Detail oriented, good prioritization and follow up skills.
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation.
• Open availability and flexibility to work according to the needs of the business.
• Comfortable with WORD.
• High School Diploma or equivalent.
• Strong written and verbal English skills, additional languages are a plus.

Quin House is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.