Starbucks Supervisor, Boston

Be part of an amazing story

Macy's is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Starbucks Supervisor directs daily operations of the licensed Starbucks café inside Macy's, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy's Foods Division expectations. The Supervisor works alongside Baristas to deliver quality customer service and expertly crafted beverages, modeling the operational standards that define the Starbucks Experience.

The Starbucks Supervisor coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. In this role, the Supervisor positively influences others, strengthens leadership skills, and creates an uplifting experience for both customers and colleagues.

• Lead daily café operations, ensuring compliance with Starbucks, Macy's Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Deliver an exceptional customer experience by modeling Starbucks' customer connection standards and Macy's Selling behaviors.
• Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
• Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests.
• Monitor labor productivity to balance customer service needs with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale operations in compliance with Macy's and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Leadership & Coaching
:
Demonstrates strong leadership, communication, and coaching skills to engage, develop, and motivate a high‑performing team.

Customer Focus
:
Commits to delivering exceptional customer experiences and effectively resolves concerns to maintain satisfaction and loyalty.

Organizational & Problem‑Solving Skills
:
Applies solid organizational and problem‑solving abilities to manage multiple priorities and ensure smooth café operations.

Business Acumen
:
Understands basic business principles to support sales goals, control expenses, and ensure accurate cash handling.

Food Safety & Compliance
:
Knowledgeable in food safety, sanitation, and regulatory standards, maintaining a clean, safe, and compliant café environment.

• Candidates with a High School diploma or equivalent are encouraged to apply. Retail, food service, or customer service experience preferred.
• Must be Serv Safe certified or have a food handler permit as required by state or local health department.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. It involves remaining stationary for…