Support Staff; Food Runner, Barback, Busser

Support Staff Position

The Support Staff team plays a vital role in maintaining smooth front-of-house operations and providing an exceptional guest experience. This position combines the responsibilities of both hosts and takeout attendants into one cohesive, high-performing team.

Support Staff are expected to work collaboratively, maintain a positive and professional attitude, and take initiative throughout every shift. There is no such thing as "not my job" – every task contributes to the success of the team and the satisfaction of our guests.

Food Running & Server Assistance:
Run food to tables, clear and reset tables as needed, and assist serves to ensure timely and attentive guest service.

Team Support:
Step in wherever help is needed – whether that means checking on a table, restocking supplies, or assisting another staff members during busy periods.

Expectations & Standards

Teamwork:
Work as one unified Support Staff team. Help one another without being asked and maintain constant awareness of what the team needs.

Positive Attitude:
Maintain a friendly, professional, and proactive attitude – with guests, teammates, and management.

Professionalism:
Arrive on time ready to work. Communicate clearly, stay organized, and stay engaged and focused throughout the shift.

Accountability:
Take ownership of your area and your actions. Follow through on tasks, handle guest concerns appropriately, and take pride in doing your job well.

Team Philosophy:
Our restaurant succeeds when our guests are happy and our team supports one another. The Support Staff role is about flexibility, teamwork, and dedication to excellent service. We hold ourselves – and each other – to a high standard because that's what it takes to create the experience our guests expect, and our team can be proud of.