Food Service Worker

Site:
Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule:

Monday-Friday | 6:30 AM - 10:30 AMThe Food Service Worker performs a variety of duties related to the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff. This role supports daily food service operations in patient dining, retail dining, and kitchen areas while maintaining high standards of food safety, sanitation, and customer service.

Qualifications Essential Functions Participate in department meetings, training sessions, and monthly in-services as assigned.

Deliver exceptional customer service by anticipating needs and resolving concerns promptly and professionally.

Maintain cleanliness and sanitation of work areas, equipment, and food service stations.

Follow all HACCP food safety and sanitation standards.

Report concerns, discrepancies, equipment issues, or product shortages to leadership.

Support department goals and initiatives focused on operational excellence and customer satisfaction.

Work in a variety of food service areas, including tray line, cafeteria, patient meal service, and kitchen operations.

Set up, stock, and replenish food stations for meal service.

Assemble patient meal trays and serve food and beverages to customers.

Deliver meals to patient rooms and retrieve trays as needed.

Clean workstations, equipment, and floors following meal periods.

Operate kitchen equipment such as dish machines and trash compactors and perform routine cleaning duties, including mopping floors.

Prepare food items to support patient meal service and cafeteria operations.

Complete assigned sanitation and cleaning projects.

Assist with onboarding, training, and cross-training of team members.

Qualifications High School Diploma or equivalent preferred.

Relevant experience may be accepted in lieu of formal education.

Previous food service, hospitality, healthcare, or customer service experience preferred.

Knowledge, Skills & Abilities Demonstrates commitment to organizational service and customer care standards.

Ability to read and understand menu items in English.

Ability to communicate effectively in English.

Strong multitasking skills and ability to work in a fast-paced environment.

Ability to work collaboratively as part of a team.

Ability to push, pull, and transport food carts, trays, and supplies throughout the facility.

Knowledge of basic food safety, sanitation, and infection prevention practices.

Demonstrates a positive attitude, reliability, and strong attention to detail.

Patient Care:
No direct patient care responsibilities.

Additional Job Details (if applicable)

Physical Requirements Standing Frequently Walking Frequently Lifting Occasionally Carrying Occasionally Pushing Occasionally Pulling Occasionally Balancing Frequently Stooping Occasionally Kneeling Occasionally Reaching Occasionally Feeling Constantly Foot Use Rarely Vision
- Far Constantly Vision
- Near Constantly Talking Constantly Hearing Constantly Remote Type Onsite Work  Location
1153 Centre Street Scheduled Weekly Hours
20

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $19.00 - $25.56/HourlyGradeSF
1001

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your…