Sales Specialist, Boston

Overview

Sales Specialist, Boston  Hermès Boston boutique focuses on extraordinary service in a fast-paced, luxury environment. The role reports to the Managing Director and works with the sales team and selling support teams to support the client experience.

The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.

Sales Objectives

• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stored at all times. Maintain selling floor to meet standards including straightening, replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Provide assistance as needed in inventory preparation.

POS

• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (purchase history and sales analysis, SKUs, payments, and client verification), and after-sales service support when needed.
• Partner with management on POS decisions and communicate discrepancies during opening, closing and end-of-day variances.
• Maintain cleanliness and organization of workstation at all times.

Asset Protection

• Comply with asset protection procedures such as sign-in sheets, bag checks with AP, key control and merchandise security. Follow EAS tagging guidelines and ensure products are properly ticketed (on floor, back-of-house, returns). Prepare for physical inventory and participate in monthly cycle counts as directed by management.

Customer Service

• Consistently provide high levels of service to clients in Hermès’ standard of service: greeting, assistance with questions, and wrapping/packaging at POS.

Supervisory/Budget/Decision Making

• Supervisory Responsibility: NO
• Budget Responsibility: NO
• Decision Making Responsibility: NO

• 2+ years of experience in sales; experience in a luxury environment preferred
• Strong relationship development and impeccable communication skills
• Even-tempered with ability to multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift 0-25 lbs. without assistance

The range for this position is $23.00 - $25.00. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. Hermès is an independent, family-owned company with a global presence and a long tradition of craftsmanship.

Hermès of Paris is committed to equal opportunity employment and provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail, Luxury Goods and Jewelry

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