Shift Lead

*** Shift Lead – Walgreens

Join Walgreens as a Shift Lead and help deliver a distinctive and delightful customer experience. This role involves opening and closing the store, managing cash transactions, supporting inventory, and leading a team of associates.

$18.00/hr – $21.00/hr

• Open and close the store in the absence of store management, including all required system start‑ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Handle product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience by greeting customers, offering assistance, resolving issues, and answering questions.
• Assist and coach associates with warehouse and vendor ordering processes, including opening the backdoor for deliveries.
• Register all sales accurately on assigned cash registers, including documenting scanning errors, price verifications, and voids.
• Review order exceptions (on order release day) and assist in reverse logistics such as returns and empty packages.
• Evaluate and develop product displays, including promotional, seasonal, and sale merchandise, and complete resets and revisions.
• Maintain accurate inventory counts and ensure accurate pricing and signage for basic departments and stockroom items.
• Assist with bookkeeping activities (cash reports, ledgers, bill payment) and with interior/exterior maintenance to keep the store in a clean, orderly condition.
• Ensure compliance with state and local laws regarding regulated products, and perform bag checks of team members before leaving the store.
• Comply with all company policies and procedures, and maintain respectful relationships with coworkers.
• Serve as a liaison between management and non‑management team members, communicating assigned tasks when management is absent; report disciplinary issues and customer complaints to management.
• Attend training and complete required PPLs as requested by the manager.
• Execute any special assignments or additional tasks as assigned.

• One year of prior leadership, supervisory, or key‑holder experience in a retail environment.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control procedures.
• Possession of current pharmacy license or valid PTCB certification, if required by state.
• Open‑to‑employment status for qualified applicants with arrest and conviction records.

An equal opportunity employer, including for individuals with disabilities and veterans.