Retail Assistant Manager

Overview

Retail Assistant Manager at Sullivan Tire And Auto Service
. Sullivan Tire, an employee-owned company, is seeking an Assistant Manager to manage customer relationships and assist with production workflow to maximize sales, income and customer contact goals while delivering high quality service and customer satisfaction.

You will work closely with management to increase profitability through improved efficiencies and productivity levels. Assist manager with training, recruiting, and developing employees. Adheres to internal controls, policies, and procedures.

• Assist in all aspects of sales and administration to maximize sales, income, and customer contact goals. Use informational tools and assist Production Manager and Store Manager to ensure optimal productivity and workflow efficiency.
• Answer telephone to provide customers with product information, schedule appointments, and assist with tire and service needs.
• Manage customer relationships and serve as a liaison between technicians and customers.
• Generate estimates for tires and auto repair services and recommend needed repairs. Explain the benefits and features of options available to the customer when suggesting purchase of parts, services, and warranties.
• Conduct post-repair follow-up and resolve customer complaints.
• Adhere to all safety rules and regulations at all times.
• Maintain accurate inventory records through computer system. Properly receive inventory and re-bill tires and parts received daily.
• Be proficient in all aspects of customer billing and credit authorization procedures, protecting company assets and customer privacy.
• Record purchases and purchase orders accurately.
• Follow all POS “start-day/end-day” procedures as well as recordkeeping and bank deposit systems.
• Locate necessary auto parts and tires in stockroom or via telephone.
• Create and maintain attractive showroom displays that enhance sales efforts and serve as show-and-tell aids. Keep showroom area neat, clean, and comfortable for customers.
• Assist manager in recruiting, training, motivating, developing, and retaining qualified employees and ensure high performance levels delivering quality service and customer satisfaction.
• Assume other responsibilities as needed.

Education/Experience
:
Minimum of high school diploma with 3-5 years of industry/retail experience.

• Strong customer service skills in a retail environment
• Conflict resolution skills
• Solid understanding of automotive tire and auto service industry
• Ability to multi-task in a fast-paced environment
• Strong time management skills
• Working knowledge of VAST, Microsoft Office, and internal software applications
• Team player

• Health Insurance including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!