Department Manager - Boston Local Flagship

Department Manager – Boston Local Flagship

Job Title:

Department Manager – Boston Local Flagship

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. You’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers, and colleagues, and analyze sales data to optimize results and profits.

A Day in the Life

Customer Sales & Profit

• Own the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.

• Represent the H&M brand positively during customer interactions.

• Identify commercial opportunities in your department and act on them.

• Establish and analyze sales and budget goals, creating plans to optimize results.

• Ensure customer service throughout the store and support your team to actively promote and sell products.

• Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.

• Manage your department cost‑efficiently.

• Maintain correct fitting‑room and checkout routines, including transactions, returns and exchanges.

• Handle all admin routines for people and operations correctly.

Fashion & Trend Awareness

• Stay up to date with fashion scenes, trends, styles, brands, products and competitors.

• Ensure your team provides product and fashion knowledge during customer interactions.

Team & Development

• Recruit, onboard, coach, and develop your store team.

• Complete performance evaluations and succession planning.

• Share your knowledge and skills with the team.

• Collaborate and plan with the in‑store Visual Merchandiser team.

• Give and receive regular feedback.

• Plan and schedule the team’s shift roster.

• Communicate with store colleagues to motivate and inspire (daily, weekly meetings).

• Ensure all procedures, routines, and legal requirements are followed.

• Participate in onboarding, training, and development programs.

Retail Operations / Visual & Commercial Execution

• Maintain a clean, tidy sales floor and back‑of‑house.

• Deliver high‑quality visual and commercial product presentation.

• Secure good stock levels and support allocation to the Area team.

• Maintain garment cycle and fitting‑room routines per internal standards.

• Follow best practice for in‑store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store).

• Maintain accurate price signage per global and local strategies.

• Maintain back‑of‑house areas for health, safety and tidiness.

• Open and close the store daily.

Qualifications

Who You Are

• You are a strong leader who enjoys taking responsibility for others.

• You are ambitious, an effective communicator, supportive, an analytical solution finder, and comfortable working with numbers and statistics.

• You are achievement‑oriented, customer‑centric, and motivated by performance and competition.

Why You’ll Love Working at H&M

• We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation, and disability.

• We are guided by 7 unique values that have sustained our success for 75+ years.

• You’ll have access to Colleague Resource Groups for community and networking.

• We support your overall wellbeing with health insurance, wellness and family support programs, a company‑match retirement plan, paid leave, and a community day.

• You’ll express your personal style with employee discount at H&M, Other Stories, and COS.

Compensation and Benefits

Compensation:
Expected base salary range is $24.15 – $28.50 per hour.

EEOC Code: SLS
Pay Status:
Non‑Exempt, Hourly

We offer all employees an attractive benefits package including staff discount card, incentive program, health, vision, dental, employee assistance, vacation, wellness, parental pay, 401K, commuter benefits, and additional voluntary benefits.

H&M is committed to providing reasonable accommodations for applicants with disabilities. Please contact  for assistance.

Inclusion & Diversity

H&M Group is determined to create inclusive, diverse, and equitable workplaces. Our recruitment process considers all diversity dimensions and includes fair and equal practices.

Company Description

At H&M, our purpose is to liberate fashion for the many and shape a new world in fashion. You’ll be encouraged to be yourself and grow your skills from day one.

#JLjbffr