Retail Cosmetics Sales Beauty Advisor, Boston Flex

Retail Cosmetics Sales Beauty Advisor, Boston - Downtown - Flex

Join to apply for the Retail Cosmetics Sales Beauty Advisor, Boston - Downtown - Flex role at Macy's.

This role is offered by Macy's. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.00/hr - $21.00/hr

Be part of an amazing story

Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. It’s a story about innovation and tradition, about inspiring stores and irresistible products, about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this a special place to work.

As a Cosmetic Sales Flex Colleague — also known as a Beauty Advisor Flex — you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert – offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations.

Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service—always with the goal of exceeding expectations and achieving sales goals.

By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return.

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before starting, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• On the floor, they focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations that build lasting relationships.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• They finish strong – sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• They believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• They know excellence is a journey – striving to improve every day, taking pride in their work, achieving sales goals, and learning from each other to deliver individual and store results.

Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February – April, May – July, August – October). During the 4th Fiscal Quarter (November – January) they are required to work 60 hours during the quarter. The minimum number of hours may be subject to change, and minimum number of weekend shifts may be required.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of…