Retail Sales Associate - Furniture​/Mattresses​/Rugs, Boston

Retail Sales Associate - Furniture/Mattresses/Rugs, Boston - Downtown - Full Time

Retail Sales Associate - Furniture/Mattresses/Rugs, Boston - Downtown - Full Time role at Macy's

Base pay range: $16.50/hr - $20.28/hr

As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will constantly demonstrate superior product knowledge to educate customers and meet their needs.

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns.
• Offer personalized recommendations and suggest complementary products to enhance the shopping experience.
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products, and support those using devices to shop and compare.
• Participate in ongoing product knowledge training through technology and vendor partners.
• Ensure high-level customer service through problem solving, such as converting a return into an exchange and expediting resolution of delivery issues.
• Maintain contact with customers through the pre‑ and post‑delivery process to ensure a positive shopping experience.
• Adhere to Asset Protection and inventory control compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self‑starter who adapts quickly to changing customer expectations and needs.
• Resourceful and able to adapt to changing priorities.
• 1‑2 years of related or retail experience required.

• Constant moving, talking, hearing, lifting, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, climbing ladders; reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register, and ability to process register transactions.

We offer competitive pay and benefits, including comprehensive health and wellness coverage, a 401(k) match, paid time off, 8 paid holidays, continuous learning, leadership development, and employee resource groups. Additional benefits: merchandise discounts, performance‑based incentives, annual merit review, employee assistance program with mental health counseling and legal/financial advice.
The full menu of benefits is available online.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.