Sales Associate; Boston - Seasonal

Position: Sales Associate (Boston - Seasonal)
Location:

Boston Seaport - The Current

Reports To:

District Manager

Timing:
September - Dec 31, 2025

At Baked by Melissa, our customers mean everything to us. We're not just selling cupcakes - we're delivering an experience that leaves every guest smiling, feeling cared for, and excited to come back.

As a Sales Associate, you are more than a team member - you are a brand ambassador. You bring high energy, positivity, and reliability to every shift, creating moments that turn first-time visitors into lifelong Baked by Melissa fans.

We're looking for someone who thrives in a fast-paced environment, can multi-task with ease, and communicates clearly with both customers and teammates. If you're passionate about connecting with people and creating a joyful experience with every interaction, we'd love to meet you.

What You'll Do:

• Deliver elevated, high-energy customer service in alignment with our SWEET experience:
  Smile, Welcome, Educate, Engage, Thank
• Greet every guest with genuine warmth, enthusiasm, and a big smile - making each interaction memorable
• Start authentic conversations, answer questions, and educate customers on our products, ingredients, and in-store promotions
• Assist customers in choosing their favorite bite-size treats while suggestive selling to meet and exceed daily sales goals
• Handle all transactions efficiently and accurately through our Point of Sale (POS) system
• Tackle multiple tasks with ease - from assisting customers, to restocking, to completing opening/closing checklists
• Be proactive in communication with your team and leadership - whether it's sharing feedback, raising a concern, or celebrating wins
• Respond to customer questions or concerns with urgency and care
• Maintain awareness of potential security or operational issues and immediately alert management
• Support inventory tasks, including receiving, organizing, and stocking product
• Show up reliable, on time, and ready to bring the Sweetest Vibes every single shift
• Other duties as assigned

Qualifications

• A high-energy, positive attitude with a passion for customer service
• Reliability and strong communication skills - your team knows they can count on you
• Ability to multi-task and stay composed in a fast-paced environment
• A genuine smile and love for connecting with people
• High School Diploma or GED
• 18 years of age or older
• Flexible availability, including weekends and peak retail hours
• Ability to lift 30 lbs or more

Benefits and Perks

• $18.00 per hour plus tips
• 50% employee discount on our bite-size treats
• Employee recognition programs
• Opportunities for growth
• A fun, upbeat work environment with the sweetest vibes around!