Retail Support Associate - Jewelry Ringer, Boston Part Time

Position: Retail Support Associate - Jewelry Ringer, Boston - Downtown - Part Time
Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Jewelry Ringer is responsible for providing excellent customer service when performing functions related to the POS system and other operational tasks as necessary. The colleague is also responsible for fulfillment and performing other duties as necessary. When not assisting customers, this colleague is responsible for the operational aspects of running the department including but not limited to processing new receipts, merchandising the floor, filling in the floor, taking markdowns, signing and setting sales, doing RTVs, BOPS and Fulfillment orders.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

* Merchandise discounts

* Performance-based incentives

* Annual merit review

* Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

* Be proficient in POS systems including Search and Send

* Proactive in assisting customers who are using devices to shop and compare

* Provide an exceptional customer experience by ensuring the customer is always the priority.

* Suggest additional merchandise to compliment selection and engage the customer

* Offer and promote benefit of extended service plan to our customers purchasing fine jewelry and watches

* Reinforce customer's selection and package merchandise with care

* Maintain register bay supply levels and notify People Leader when supplies need to be reordered

* Maintain department recovery standards; including returns

* Assist in replenishment of stock and replenishment on to the sales floor

* Participate in stockroom maintenance, organization, and housekeeping

* Process damages, transfers, and return to vendor merchandise

* Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets

* Assist in inventory and markdown processes

* Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS

* Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment

* Follows shortage programs and procedures as they pertain to the receiving function

* Adhere to Asset Protection and inventory control and compliance procedures

* Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

* Dependable attendance and punctuality

* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

* No Education or Experience Required

* Prior experience in Jewelry preferred

* Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

* Resourceful self-starter, works well independently as well as part of a team,…